Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Commuting Safety Support Program

Commuting Safety Support Program

Social Security Organisation | Malaysia
Commuting Safety Support Program

The Commuting Safety Support Program (CSSP) was introduced in 2017 by the Social Security Organisation (SOCSO) in collaboration with the Malaysian Institute of Road Safety Research (MIROS). The program aims to facilitate employers’ implementation of commuting safety at the workplace through practical intervention. It aims to reduce motorcyclist accidents and was initiated through partnership with various stakeholders. Improvements in commuting safety positively impact on working conditions, productivity, economic and social development. The strategy is based on the Standard and Industrial Research Institute 4 (SIRIM) of Malaysia: 2014 Good Practices in Implementing Commuting Safety Management Guidelines.

The program involves (a) gap analysis/baseline on commuting safety at the workplace, (b) CSSP training for employers and employees, (c) CSSP intervention at the workplace by participating employers and employees, and (d) CSSP evaluation.

Results show that 76 per cent of the workplaces in the program have achieved a minimum of 10 per cent reduction in commuting accidents and a 21 per cent reduction in unsafe riding behaviour after the program, with participants wearing personal protective gear such as helmets and vests. Approaches such as the Vision Zero initiative can be useful tools. To fully utilize the method, being a Vision Zero partner is essential.

Implementation year2019
Topics: Prevention, Service quality

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