Electronic Services Platform (PUE) is a set of advanced services for all ZUS' customers who contact ZUS through electronic means, by phone or directly, visiting a ZUS unit.
The web portal pue.zus.pl is its heart. It gives 24/24 h access to information available on a ZUS account and allows someone to deal - via Internet - with many social security issues without leaving home.
The Platform also offers the services of a nationwide call centre Centrum Obslugi Telefonicznej (COT). It is possible to contact the call centre by phone, e-mail, chat or on Skype. COT consultants provide general and personalized information.
In addition, 159 self-service interactive kiosks were set up, offering customers the possibility to send documents/correspondence, to give access to PUE and free connection with the COT.
All reception areas in ZUS' units have been equipped with the electronic Customer Traffic Management System, helping to streamline customer traffic.
The PUE project was co-financed by the EU with the European Regional Development Fund (ERDF) within Priority Axis 7 - Information Society - development of electronic administration and the Innovative Economy Operational Programme 2007-2013.