ACADEMY DIPLOMA PROGRAMME

Training course: ISSA Guidelines on Communication by Social Security Administrations

14 – 18 April 2019 Dubai, United Arab Emirates

The ISSA Academy diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines and the use of the Guidelines in improving communication within social security institutions.

Training institution: The Muhanna Foundation

Training venue: Dubai, United Arab Emirates (to be determined)

Training course topic: ISSA Guidelines on Communication by Social Security Administrations

Region: Open to ISSA member organizations in all regions

Language: Arabic


Description

This course provide ISSA member institutions with insights into how communication can support the core mandate of the institution. Good communication coupled with modern web and mobile-based technologies improves service quality while reducing administrative costs. It does so by providing support to the various business lines of the institution, by turning specialized jargon into standardized messages that are easier to understand by the public and by providing advice on how and to whom they should be conveyed. It reduces the need to respond to individual enquiries by facilitating self-serve approaches, which in turn reduces workload for frontline staff. Communication plays a corporate role in conveying the overall image of the institution and its engagement toward the citizenry. Internally, communication fosters the development of an esprit de corps – a shared understanding – of the institution’s mission, values and commitment to service excellence.

Who can participate?

The training course is designed for social security professionals from ISSA member institutions and who have a professional interest in the Guidelines covered in this training course. In particular, participants should hold positions in the area of communication.

How many people can participate

Each training course has places for up to 25 participants from ISSA member institutions.

How to apply for the training course

Applicants should complete their registration no later than 5 April 2019, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

How to apply for the training course

Please contact the training institution to apply for this training course

Rana E. Reda
The Muhanna Foundation
John Kennedy St., Alameddine Bldg, 1st floor
Beirut – Lebanon

Phone: 00961 1 371611
Fax: 00961 1 361611

Email: rana@muhanna.org

Cost of participation

The participation fees at the diploma programs is USD 1,600 per participant (note that group discounts are available). The fee includes 50 hours of training divided between online and in-class training sessions (Arabic language), tuition fees, Certificate of Attendance from ISSA & The Muhanna Foundation, training material, coffee breaks and lunch and a guided tour around the city. Travel, visa and accommodation are excluded.

The diploma-training programme

The ISSA Academy diploma programme offers high-level training on the ISSA Guidelines for social security professionals. Each training course combines on-line assignments and on-site training on a specific set of ISSA Guidelines. The training courses are provided by members of the ISSA Training Consortium.

Training institution

Rana E. Reda
The Muhanna Foundation
John Kennedy St., Alameddine Bldg., 1st floor
Beirut – Lebanon

Phone: 00961 1 371611
Fax: 00961 1 361611

Email: rana@muhanna.org

Centre for Excellence

Contact

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