ACADEMY DIPLOMA PROGRAMME

Training course: ISSA Guidelines on Service Quality

14 – 18 April 2019 Dubai, United Arab Emirates

The ISSA Academy diploma programme aims to enable ISSA members to gain a better understanding of the ISSA Guidelines and the use of the Guidelines in improving service performance within their social security institutions.

Training institution: The Muhanna Foundation

Training venue: Dubai, UAE (to be determined)

Training course topic: ISSA Guidelines on Service Quality

Region: Open to ISSA member organizations in all regions

Language: Arabic


Description

The training course on the ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Participants will be provided with a sound framework that brings together the main considerations on service quality in social security administration. Service quality is evidence of the efficiency and effectiveness of social security delivery, leading to a greater trust and confidence in the social security system and better outcomes.

Who can participate

This course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the management of social security services.

How many people can participate

Each training course has places for up to 25 participants from ISSA member institutions.

How to apply for the training course

Applicants should submit their registration no later than 5 April 2019, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

Please contact the training institution to apply for this training course:

Rana E. Reda
The Muhanna Foundation
John Kennedy St., Alameddine Bldg, 1st floor
Beirut – Lebanon

Phone: 00961 1 371611
Fax: 00961 1 361611

Email: rana@muhanna.org

Cost of participation

The participation fees at the diploma programs is USD 1,600 per participant (note that group discounts are available). The fee includes 50 hours of training divided between online and in-class training sessions (Arabic language), tuition fees, certificate of attendance from the ISSA & the Muhanna Foundation, training material, coffee breaks and lunch and a guided tour around the city. Travel, visa and accommodation are excluded.

The diploma training programme

The ISSA Academy diploma programme offers high-level training on the ISSA Guidelines for social security professionals. Each training course combines on-line assignments and on-site training on a specific set of ISSA Guidelines. The training courses are provided by members of the ISSA Training Consortium.

Training institution

Rana E. Reda
The Muhanna Foundation
John Kennedy St., Alameddine Bldg., 1st floor
Beirut – Lebanon

Phone: 00961 1 371611
Fax: 00961 1 361611

Email: rana@muhanna.org

Centre for Excellence

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