Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


New service delivery models

New service delivery models have emerged, providing instant access to a myriad of products and services.

Harnessing the potential of digital technologies requires the interplay of three important dimensions: human capital and insight to innovate, adequate information and telecommunication infrastructure, and the availability of online services and content. These three factors have been identified in the literature as critical to developing new service delivery models related to online service delivery, e-participation, multi-channel service delivery, mobile services, and innovative partnerships across organizations.

Access to internet and mobile devices creates a virtual infrastructure that allows clients to be in contact 24/7. Digital platforms and big data allow the sharing of information to support new service delivery models that meet the ever-increasing expectations of the public for personal and instant access to address their needs.

The digital economy is ever present in the private sector through massive and sustained investment and very importantly due to the consent most of us provide – without even knowingly doing so - for the use of our personal data.

The immense opportunities this offers social security organizations will only be realized if institutions can access data, protect it and provide a demonstrably improved service experience. This will be both in terms of ease of access, superior social security services as well as creating cost efficiencies for the organization itself.

“Doing more and better, with less” could well be the mantra of the digital economy.  Mobile technologies, biometrics and unique IDs, big data, master data management, digital platforms, cloud and social networks are providing the virtual infrastructure that enables new service delivery models that meet the expectations of increasingly technology-savvy customers.

The wide-ranging innovative impact of digital technologies makes the life-course and Whole-of-Government service delivery feasible, with services from public agencies coordinated into a single tell-us-once virtual platform.

Ten global challenges for social security

Media Monitor Media Monitor

29 October 2019

Biometric Update (18.10.2019) The potential of biometric ID systems for abuse in some countries is a major threat to individuals, and current practices risk the world “stumbling zombie-like into a digital welfare dystopia,” according UN Special Rapporteur on extreme poverty and human rights, Professor Philip Alston.

25 October 2019

World Economic Forum (23.09.2019) Debates about the gig economy tend to focus on transportation network companies (TNCs) and other locally provided services. Less discussed but of growing importance in the world of work are cross-border, web-based, digital labour platforms.

22 October 2019

The Guardian (14.10.2019) In an exclusive global series, the Guardian lays bare the tech revolution transforming the welfare system worldwide – while penalising the most vulnerable

10 October 2019 (04.10.2019) Local authorities in Sweden are using process automation through software to help social workers make decisions on benefits for claimants.

9 October 2019

World Economic Forum (04.10.2019) More than half of the people on Earth still don’t have full coverage of essential health services and almost 100 million people fall into extreme poverty from paying for healthcare. In South-East Asia, while some positive progress has been made in achieving universal health coverage (UHC), it isn’t happening fast enough.

8 October 2019 (12.08.2019) The new e-payment system supports seamless—and cashless—transactions between the government and banking systems, allowing salaries, pensions, payments, and benefits to be delivered without manual intervention. 

7 October 2019

Les Echos (22.08.2019) Les services publics doivent être entièrement dématérialisés en 2022, mais 13 millions de Français rencontrent des difficultés avec les outils numériques. Le gouvernement et les collectivités territoriales ont annoncé la création de dix nouveaux lieux de formation.

1 October 2019

WHO (01.10.2019) On the International Day of Older Persons – 1 October – the World Health Organization (WHO) is launching  a package of tools, including a digital application to help health and social workers provide better care for older people.The innovative interactive digital application known as WHO ICOPE Handbook App provides practical guidance to address priority conditions including mobility limitations, malnutrition, vision and hearing loss, cognitive decline, depressive symptoms and social care and support. Used in conjunction with a package of tools including a new handbook, the app will accelerate training of health and social workers to better address the diverse needs of older people.  

30 September 2019

iproup (17.09.2019) A partir de la aceleración del cambio tecnológico, la globalización y los cambios culturales, la norma parece girar alrededor de trabajadores que mantienen más cantidad de trabajos por períodos más cortos, muchas veces con intermitencias y modalidades diferentes de contratación.

26 September 2019

ECNS /18.09.2019) China officially kicked off a national online platform for social insurance on Sunday after a month-long test, allowing residents to process data much more easily, sometimes with the aid of facial recognition technology.

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