Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.

The ISSA has grouped the multitude of topics that are linked to the digital economy and its impact on social security.

This ‘look into the future’ is supported by the ISSA Technical Commissions, findings from ISSA conferences and events, member surveys, good practices, literature reviews, research and input by external experts.  

How will the digital economy change the environment for social security?

How will the digital economy impact social security administrations?

(Click on a title to see a full description of the topic)

Ten global challenges for social security

Media Monitor Media Monitor

23 May 2018

PerthNow (14.05.2018) Ride-sharing giant Uber and online platforms like food delivery app Deliveroo will face government regulation to protect workers’ rights, Industrial Relations Minister Bill Johnston has vowed. Mr Johnston said players in the so-called gig economy were guilty of “driving wages down and reducing benefits for workers”, and predicted government regulation was inevitable. The WA Government is now considering whether the sector needs to be brought under the State’s industrial relations system. That would force Uber, food-delivery apps Uber Eats and Deliveroo, and local services marketplace Airtasker to pay insurance, workers’ compensation and, potentially, award wages. The platforms and others like them have sparked a boom in temporary, contract and part-time work, allowing people to work when, where and how it suits them. But they operate outside normal workplace laws, and those who sign up are not considered employees, instead classified as independent contractors — meaning they have few rights.

22 May 2018

EurActiv (17.05.2018) Freedom of services belongs to the four freedoms of the EU. Austria wants to fight its abuse with the help of digitisation. EURACTIV Germany reports from Vienna. The fight against “social fraud, in particular organised illegal work” is one of the main tasks laid down in the work program of the Austrian government. Of course, this is not just an issue that concerns Austria. In fact, in this case, the EU is challenged to lay the foundations for intergovernmental data exchange. The considerations made in this regard in Austria could become a European role model – and there is even a project waiting on “standby”.

16 May 2018 (May 2018) Non-standard work is not a marginal phenomenon: one in six workers is self-employed across the OECD on average, and a further one in eight is on a temporary contract. The number of online platform workers, while still small overall, is growing rapidly.

14 May 2018

WirtschaftsWoche (03.05.2018) Wir haben eine Vorstellung davon, wie die Digitalisierung und neue Technologien Geschäftsmodelle verändern. Nun gilt es darüber nachzudenken, wie unsere Arbeitswelt aussehen wird und welche Rolle Menschen darin spielen.

11 May 2018 (30.04.2018) The top two levels of hospitals within the three-tier hospital system will be encouraged to provide online services, including consultation, reservation and test result inquiry. The health authority intends to issue detailed online hospital regulations by May.

10 May 2018

(04.04.2018) The present wave of automation, driven by artificial intelligence (AI) – the development of computer systems able to perform tasks normally requiring human intelligence – is creating a gap between current legislation and new laws necessary for an emerging workplace reality, states a report published today by the International Bar Association Global Employment Institute (IBA GEI).

10 May 2018

iadb (2018) Disruption is the new norm and the digital transformation can spur innovation growth across many activities. Emerging technologies of the Fourth Industrial Revolution (4IR) can help governments reduce costs while improving services. Not every emerging technology will alter the social landscape, but some truly do have the potential to disrupt the status quo and change the way people live. This study focuses on the following key building blocks of the 4IR to examine their impact on the social services sector in Latin America and the Caribbean: Artificial Intelligence, Blockchain, Internet of Things and Cloud Computing, Big Data, Virtual and Augmented Reality.


10 May 2018

Le Monde (09.05.2018) La protection sociale des travailleurs « ubérisés » va-t-elle s’améliorer ? Tel est, en tout cas, l’objectif affiché par le gouvernement et par plusieurs députés de la majorité qui veulent ajouter des mesures allant dans ce sens dans le projet de loi « avenir professionnel », examiné à ­l’Assemblée nationale à partir de la fin mai.

8 May 2018

Les Echos (03.05.2018) En s’appuyant sur la technologie, les assureurs santé cherchent à prévenir les risques et réduire les coûts de traitement tout en repensant leur relation client. Le secteur de la santé est l'un des trois piliers de l'industrie de l'assurance, avec 1 400 milliards de dollars de primes d'assurance en 2017 selon McKinsey. Les dépenses publiques de santé et de soins devraient quant à elles passer à 14 % dans les pays de l'OCDE d'ici 2060 (contre environ 6 % aujourd'hui) selon les prévisions de l'OCDE. Et, alors que l'espérance de vie augmente et que les maladies deviennent plus coûteuses à traiter, les assureurs cherchent des moyens pour prévenir les maladies et pour réduire les coûts de traitement. C'est ici que la technologie devrait être utile.

4 May 2018

OECD (May 2018) Automation may also be putting downwards pressure on wages and working hours  There are reasons why the future may not be jobless

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