Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

16 January 2019

ejinsight (10.01.2019) Much has been written about the “future of work,” and much of it makes for gloomy reading. Study after study predicts that automation will upend entire industries and leave millions unemployed. A 2013 paper by two Oxford professors even suggested that machines could replace 47 percent of jobs in the United States within “a decade or two.”

14 January 2019 (11.01.2019) Dans un arrêt rendu le 10 janvier 2019, la cour d'appel de Paris a estimé que le contrat qui liait un ancien chauffeur Uber à la célèbre plateforme de VTC était bien un "contrat de travail". Le lien de subordination entre le chauffeur et la plateforme a pu être caractérisé aux yeux de la justice, ce qui est une première en France.

14 January 2019 (07.11.2018) What if helpful community services could be e-prescribed from the EHR in much the same way that an antibiotic or statin is today? That is the vision of Stacy Lindau, M.D., a professor of obstetrics/gynecology and geriatrics at the University of Chicago who has helped launch a startup community coordination system called NowPow.

14 January 2019

London Evening Standard (10.01.2019)  A new year means a new start as millions of us make resolutions for the coming 12 months - putting self care at the top of our agenda. And with the workplace being where we spend most of our time, it is perhaps important to consider how we are looking after ourselves while sitting in front of our desks.

8 January 2019

Le Temps (08.01.2019) Applications et autres appareils électroniques mettent le système de santé traditionnel au défi, explique Nicolas Bourdillon, chercheur à l’Unil et responsable recherche et développement de la start-up Becare SA. Il sera du 8 au 11 janvier au CES Las Vegas, une convention consacrée à la technologie qui accueille pour la première fois un pavillon suisse

7 January 2019 (21.08.2018) Extending social protection to all jobs will facilitate labor market mobility.

19 December 2018

OECD (04.12.2018) Governments need to do more to help workers and firms adapt to the fast-changing world of work and drive inclusive growth, according to the new OECD Jobs Strategy.New evidence in the report reveals that countries that promote job quantity, quality and inclusiveness – such as Denmark, Iceland, Norway and Sweden – perform better than those which focus predominantly on market flexibility. While flexibility and adaptability are essential to stimulate the creation of high-quality jobs in an ever more dynamic environment, the gains and costs need to be fairly shared between businesses and workers, according to the OECD.

18 December 2018 (17.12.2018) The legislation, introduced today, means staff must be informed of their rights from their first day of work, including eligibility for paid and sick leave. Workers must also be given the right to request predictable hours

10 December 2018

Newsday (08.12.2018) Regional health systems are expanding what they predict will be the next frontier in treatment: telemedicine, a form of remote care where doctors interact with patients via a phone, tablet or other devices with a camera. Remote visits can range from having a physician check a sore throat with a flashlight on a patient's smartphone, to routine post-operation checkups, where a doctor directs a subject to push parts of their body and asks for feedback on pain levels. 

6 December 2018

IMF Finance & Development Magazine - December 2018- New systems that do not rely on standard employment contracts are needed

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