Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.

 

Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

28 February 2019

Asian Development Bank (January 2019) This study considers how technology is likely to change labor markets in Africa; Developing Asia; Emerging Europe, Central Asia, and the Southern and Eastern Mediterranean; and Latin American and the Caribbean in the coming years.

14 February 2019

OECD (13.02.2019) Many OECD countries need to urgently scale-up and upgrade their adult learning systems to help people adapt to the future world of work, according to a new OECD report. Getting Skills Right: Future-Ready Adult Learning Systems says that new technologies, globalisation and population ageing are changing the quantity and quality of jobs as well as the skills they require. Providing better skilling and re-skilling opportunities to workers affected by these changes is essential to make sure the future works for all.

13 February 2019

EurActiv (12.02.2019) The future landscape of work in Europe will undoubtedly include a significant increase in robotics technologies – and this could bring major benefits if the right policies are in place to ensure people have the best skills to thrive in Europe’s new world of work.

8 February 2019

Le Temps (07.02.2019) Le numérique est-il utile en médecine et si oui, pour faire quoi ? Poser la question pourrait passer pour de l’idiotie tant le discours ambiant est que le numérique va tout révolutionner, y compris la santé.

5 February 2019

McKinsey (February 2019) Process automation and technologies based on artificial intelligence can bring benefits across numerous functions of government.

4 February 2019

Foro Económico Mundial  (28.01.2019) Las próximas dos décadas prometen una revolución a gran escala en nuestras vidas laborales. Antes de estudiar los próximos 20 años, echemos un vistazo rápido al presente, y a algo que alguna vez se consideró paradójico.

31 January 2019

EurActiv (31.01.2019) Digital Economy Commissioner Mariya Gabriel defended the need for a collective response to the digital gender gap on Tuesday (29 January), at a conference on gender equality organized by the Martens Centre in Brussels.

29 January 2019

ILO (22.01.2019) This landmark report by the ILO Global Commission on the Future of Work examines how to achieve a better future of work for all at a time of unprecedented change and exceptional challenges in the world of work.

21 January 2019

ILO Blog (17.01.2019) Digital technologies – such as artificial intelligence, 3D printing, cognitive computing, big data, automation, the Internet of Things, advanced robotics and blockchain – are affecting many occupations, both jobs and tasks. The types of skills being demanded by employers are also changing, causing disruption in the task and skill profiles of traditional occupations, such as those in the manufacturing sector. The gig economy also emerged, with people working flexible hours, often producing deliverables with the help of technology.

18 January 2019

opengovasia.com (16.01.2019) Find out what technology projects the organisation has taken on and is exploring.

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