Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

9 July 2019

World Economic Forum (17.06.2019) By introducing portable benefits for gig workers, African governments and digital platforms can help to power the continent’s future growth. Otherwise, these platforms will lose top talent, countries will miss out on potential tax revenue, and Africa will fail to reap the full benefits of the digital revolution.

5 July 2019

Americas Quarterly (17.06.2019) Automation is coming to the Americas - sooner than we think.

1 July 2019

World Economic Forum (19.06.2019) Digital technology can rapidly transform how countries provide services such as education and health to their citizens. The public services of the future should be effective, efficient, fair, data-driven, and responsive to individual needs. And the groundwork to turn this vision into reality needs to be laid now.

25 June 2019

FrontPageAfrica (25.06.2019) The Government of Liberia, through the Ministry of Gender, Children and Social Protection, Monday signed a US$2 million contract with a Ghanaian company — “Esoko” — to collect social data in four counties Nimba, Bong, Bomi and Maryland Counties.

18 June 2019

Over the past decade, an increasing number of countries around the world are introducing or upgrading national-scale digital identification systems and modernizing civil registration. For example, Morocco is introducing a new national population register and civil and social digital ID  to reform its social protection system and pioneering the Modular Open Source Identity Platform (MOSIP) in the process. 

6 June 2019 (30.05.2019) The state Assembly just passed a bill that could give Uber and Lyft drivers basic labor protections for the first time.

3 June 2019

Le Temps (03.06.2019) Médecin-entrepreneur et spécialiste de la santé numérique, Thierry Weber considère le dossier électronique du patient comme une solution pour réduire les coûts de la santé. Les hôpitaux le proposeront dès 2020

29 May 2019

Le Temps (29.05.2019) La multinationale californienne du transport met en place un système d'assurance accident pour ses chauffeurs et coursiers suisses, mais craint d'être reconnue comme leur employeur. Interview de son directeur pour la Suisse, Steve Salom

23 May 2019

Efederation-auto-entrepreneur (20.05.2019) Examinée par les députés depuis le début de la semaine, la loi d’orientation des mobilités entre dans la dernière ligne droite. En tant qu’acteurs désormais majeurs de la mobilité, les plateformes figurent au cœur du projet : l’article 20 – introduit dans le projet de loi initial – se saisit du sujet crucial de la responsabilité sociale des plateformes, y compris celles opérant hors du secteur des transports.

22 May 2019

weforum (21.05.2019) This week, the World Health Assembly (WHA) is convening in Geneva to address the implementation of the health-related goals of the 2030 Agenda for Sustainable Development, with a particular focus on how to make universal health coverage (UHC) a reality.

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