Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.

 

Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

18 August 2017

lapresse.ca (31.07.2017) La fiscaliste Marwah Rizqy incite Ottawa et Québec à emboîter le pas à plusieurs pays de l'OCDE pour récupérer les millions de dollars en taxes sur les achats de produits ou de services en ligne que les gouvernements perdent chaque année.

18 August 2017

mit.edu - What new business models are made possible by digitization? How can entrepreneurs more quickly implement these models in ways that create widespread benefits for all? The IDE works to define the basic principles and systems to help companies design successful platform strategies and facilitate the digital transformation of work and commerce. Our team of researchers examine how networked platforms— like the ones used by Uber, Airbnb, and eBay—are changing the way companies do business.

18 August 2017

AP (16.08.2017) The debate over machines snatching jobs from people is muted in Japan, where birth rates have been sinking for decades, raising fears of a labor shortage.

11 August 2017

BiometricUpdate (27.07.2017) The Philippines’ government will soon roll out a national identification (ID) system following President Duterte’s approval of the project intended to enhance the delivery of government services, according to a report by Manila Bulletin.

11 August 2017

Challenges (10.08.2017) "L'économie des plateformes peut donc faire voler en éclats le statut de salarié tel qu'il a été construit tout au long du XXe siècle" estime une étude diffusée par le ministère du Travail.

10 August 2017

La Tribune (18.07.2017) L'Institut pour le futur et Dell ont publié, vendredi, un rapport qui met en lumière les profondes modifications que le passage à l'intelligence numérique cognitive va opérer sur l'économie du futur et sur le monde travail.

9 August 2017

How many people are in the gig economy? We’re very interested in this question at Nation1099, and, as it happens, it isn’t an easy question to find answers to, especially since the gig economy is growing and changing very fast and people mean many different things by the term. Employment in general is undergoing dramatic changes, often summarized as “the future of work” or Workforce 2.0. Anyone following workforce trends will have seen eye-popping numbers about the gig economy along the lines of “one third of all workers are freelancers” or “half of us will be in the gig economy by 2020.” But these statistics, which we will review in detail below, use broad definitions of the gig economy. They often lump together strategy consultants, freelance designers, musicians, drivers for ride-sharing apps, day laborers and people who work for temp agencies.

8 August 2017

Brazil Learning Initiative for a World without Poverty (WWP) ( 18.07.2017)  Data on some 27 million Brazilian families are retained in a single registry - the Unified Registry for Social Programs (CadÚnico) - a useful tool for identifying and describing the socioeconomic conditions of low-income families.

4 August 2017

Swiss Re Institute (07.07.2017) We live in a world with increasingly uncertain health outcomes. Individuals from developed economies have been living longer for many decades. However, those gains are beginning to be reversed in some countries, particularly within certain communities. Sensor technology is increasingly being deployed to counter these trends. The computational biology platform LifeQ offers its clients effective outcomes based on intervention and engagement in individuals' health; dynamic health assessment; cost saving and fair pricing; and early disease prediction.

1 August 2017

McKinsey Global Institute (31.05.2017) Automation, digital platforms, and other innovations are changing the fundamental nature of work. Understanding these shifts can help policy makers, business leaders, and workers move forward. The world of work is in a state of flux, which is causing considerable anxiety—and with good reason. There is growing polarization of labor-market opportunities between high- and low-skill jobs, unemployment and underemployment especially among young people, stagnating incomes for a large proportion of households, and income inequality. Migration and its effects on jobs has become a sensitive political issue in many advanced economies. And from Mumbai to Manchester, public debate rages about the future of work and whether there will be enough jobs to gainfully employ everyone.

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