Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

27 February 2018

Le Temps (13.02.2018) Le salariat s’effiloche et c’est tout notre système social qui devra être revu pour protéger les travailleurs vulnérables de la «gig economy». A l’ère du travail indépendant et des robots collaboratifs, il faudra trouver le moyen d’asseoir une solidarité 4.0

24 February 2018 (08.05.2017) Blockchain technology is making headlines everywhere. If you have recently attended any tech events it is highly likely that you came out of them having heard just that bit more about it. Everybody is talking about blockchain--from the President of the United States to the Nigerian government.

22 February 2018

Report McKinsey Global Institute (October 2017) Europe, while making progress, is behind the US and China in capturing the opportunities of artificial intelligence and automation. Digitization is everywhere, but adoption is uneven across companies, sectors, and economies, and the leaders are capturing most of the benefits. Accelerating progress in AI and automation now bring further opportunities for users, businesses, and the economy. Europe, while making progress, is behind the United States and China. This briefing note was prepared for the European Union Heads of State Tallinn Digital Summit, which brought together heads of state and CEOs to discuss the steps needed to enable people, enterprises, and governments to fully tap into the potential of innovative technologies and digitization.

22 February 2018

La Prensa (21.02.2018) En mayo 2017, el McKinsey Global Institute se sumó al creciente número de organizaciones que se pronuncian con respecto al impacto de la tecnología sobre el futuro del trabajo. En un informe preparado por James Manyika, titulado Tecnología, empleos y el futuro del trabajo, advierte que la automatización, las plataformas digitales y otras innovaciones están cambiando la naturaleza fundamental del trabajo, por lo que comprender estos cambios puede ayudar a los líderes políticos, empresariales y sindicales a sacar provecho de estas tendencias.La automatización habilitada por tecnologías que incluyen la robótica e inteligencia artificial ofrece la promesa de una mayor productividad, eficiencia, seguridad y comodidad.menos al 323-6400.

19 February 2018 (august 2017) China is already more digitized than many observers appreciate and has the potential to set the world’s digital frontier in coming decades. China has one of the most active digital-investment and start-up ecosystems in the world, according to a new discussion paper from the McKinsey Global Institute (MGI), China’s digital economy: A leading global force. China is in the top three in the world for venture-capital investment in key types of digital technology, including virtual reality, autonomous vehicles, 3-D printing, robotics, drones, and artificial intelligence (AI).

19 February 2018

20 Minuten (15.02.2018) Die meisten Stimmbürger finden: Ersetzen Roboter Arbeitnehmer, sollen Unternehmen eine Steuer zahlen. Economiesuisse warnt davor. S elf-Scanning-Kassen, selbstfahrende Autos, elektronische Patientendossiers: Die Digitalisierung ist auf dem Vormarsch. Nun zeigt eine gewichtete Umfrage von Vimentis, dass 51 Prozent der Stimmbevölkerung diese Entwicklung als Chance wahrnehmen. 32 Prozent empfinden die Digitalisierung als Gefahr. Angst davor haben vor allem Frauen, SVP-Wähler und Menschen mit einem tieferen Einkommen und Bildungsstand.

19 February 2018

indiatoday (19.02.2018) Adoption of digital technology for better governance has always been central to the Indian governments policy and the country is committed to carrying out reforms in health sector by using it, Union Health Minister J P Nadda said today. Information and Communication Technology (ICT) has great potential in improving delivery of healthcare services, he said and stressed on building digital health ecosystem in partnership with private healthcare providers, academia, industry, patient groups and regulatory bodies.

15 February 2018

FTAdviser (15.02.2018) Pension switching platform PensionBee has teamed up with a bank to allow savers to manage their pension "like a bank account".As part of a deal with Starling Bank, the platform will be integrated into the bank's app, allowing savers to see their live pension alongside their current account balance. 

14 February 2018

Impact Insurance (dec 2017) Since May 2017, the ILO´s Impact Insurance Facility has been working in partnership with the National Health Insurance Authority (NHIA) in Ghana. The project aims to expand population coverage of the National Health Insurance Scheme by designing a simplified user-friendly digital renewal process.

12 February 2018

Lexology (05.02.2018) The Statutory Accident Insurance (Gesetzliche Unfallversicherung) has recently argued that operators of internet platforms such as Uber, Airbnb and MyHammer should be included in the accident insurance system like any other employer. Accident insurance is one branch of the social security system in Germany, the contributions to which are traditionally shared between employer and employee. It covers costs for the prevention of occupational accidents and diseases (insured events) and the compensation of damage after the occurrence of an insured event. Costs are ultimately borne entirely by the employers in a pay-as-you-go system, depending also on the risk level of the work performed by their employees. However, independent contractors are not covered by this system.

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