Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

3 April 2018  (27.03.2018) La nouvelle identité visuelle et le site Internet remodelé de l’Association d’assurance accident (AAA) ont été dévoilés lors d’une conférence de presse en présence de Romain Schneider, ministre de la Sécurité sociale. Comme le site a été intégralement remodelé, l’AAA a profité de l’occasion pour la réalisation d’une nouvelle identité visuelle. Le logo au style minimaliste a conservé les trois "A" définissant l’Association d’assurance accident. Les lettres sont liées pour créer un logo fort et simple en vue d’une communication efficace. La couleur bleue, couleur traditionnellement utilisée par l’AAA, a également été conservée voire renforcée par un ton plus foncé pour mettre le ".lu" en valeur, permettant d’orienter le public vers le site Internet.

29 March 2018

International Social Security Review (Dec 2016)  "there are significant trends occurring across three major pillars of public administration, namely social investment (policy), nudge (process) and predictive analytics (technology). These trends, when considered together, provide the inspiration for a new approach within social security administration, the digital nudge, for improved social outcomes."

28 March 2018

Bain & Company (February 2018) Demographics, automation and inequality have the potential to dramatically reshape our world in the 2020s and beyond. Our analysis shows that the collision of these forces could trigger economic disruption far greater than we have experienced over the past 60 years (see Figure 1). The aim of this report by Bain's Macro Trends Group is to detail how the impact of aging populations, the adoption of new automation technologies and rising inequality will likely combine to give rise to new business risks and opportunities. These gathering forces already pose challenges for businesses and investors. In the next decade, they will combine to create an economic climate of increasing extremes but may also trigger a decade-plus investment boom.

28 March 2018

Le Temps (22.03.2018) La plateforme de transport se dit prête à améliorer la couverture sociale de ses utilisateurs-chauffeurs. Le SECO considère qu’ils sont des employés, alors que le Conseil fédéral envisage un statut hybride, entre salariés et indépendants

26 March 2018

Digital News Asia (18.03.2018) Individuals at all levels will need to actively develop their skills and stay relevant. Many sectors being reshaped by technology, creating new roles and different demands


23 March 2018 (January 2018) As countries have joined together on a path toward increased cooperation and action on migration, investment in data will be crucial for its success.

19 March 2018

Le Temps (18.03.2018) Ces prochaines années, les robots vont prendre une place considérable dans un monde du travail bouleversé. «Le Temps» a sondé trois experts, qui imaginent chacun à leur façon un nouveau paradigme qui questionne notre relation à l’emploi

19 March 2018

ILO Blog (13.03.2018) The premise of occupational safety and health – my field of specialization — is that work should do no harm to health and in the best of worlds, should support it. But discerning whether technology and new forms of work are doing harm or doing good can often be tricky.

18 March 2018

Part of the government’s role is to provide social protection for factors that make people vulnerable. For example, people face unemployment, health problems, and other factors that create physical, economic, and other problems in their lives. Government regulations work to reduce risks that make people vulnerable. When people face problems, public-sector social programs such as health insurance, social welfare, and others provide help. Here’s how the Internet of Things (IoT) could help government agencies manage social protection programs more easily and effectively.

15 March 2018

 Development Pathways (08.02.2018) Get your inner nerd out! The World Bank has launched a competition to help them better predict a households’ poverty status based on easy-to-collect information and machine learning algorithms. 

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