Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.


Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

16 May 2018 (May 2018) Non-standard work is not a marginal phenomenon: one in six workers is self-employed across the OECD on average, and a further one in eight is on a temporary contract. The number of online platform workers, while still small overall, is growing rapidly.

14 May 2018

WirtschaftsWoche (03.05.2018) Wir haben eine Vorstellung davon, wie die Digitalisierung und neue Technologien Geschäftsmodelle verändern. Nun gilt es darüber nachzudenken, wie unsere Arbeitswelt aussehen wird und welche Rolle Menschen darin spielen.

11 May 2018 (30.04.2018) The top two levels of hospitals within the three-tier hospital system will be encouraged to provide online services, including consultation, reservation and test result inquiry. The health authority intends to issue detailed online hospital regulations by May.

10 May 2018

(04.04.2018) The present wave of automation, driven by artificial intelligence (AI) – the development of computer systems able to perform tasks normally requiring human intelligence – is creating a gap between current legislation and new laws necessary for an emerging workplace reality, states a report published today by the International Bar Association Global Employment Institute (IBA GEI).

10 May 2018

iadb (2018) Disruption is the new norm and the digital transformation can spur innovation growth across many activities. Emerging technologies of the Fourth Industrial Revolution (4IR) can help governments reduce costs while improving services. Not every emerging technology will alter the social landscape, but some truly do have the potential to disrupt the status quo and change the way people live. This study focuses on the following key building blocks of the 4IR to examine their impact on the social services sector in Latin America and the Caribbean: Artificial Intelligence, Blockchain, Internet of Things and Cloud Computing, Big Data, Virtual and Augmented Reality.


10 May 2018

Le Monde (09.05.2018) La protection sociale des travailleurs « ubérisés » va-t-elle s’améliorer ? Tel est, en tout cas, l’objectif affiché par le gouvernement et par plusieurs députés de la majorité qui veulent ajouter des mesures allant dans ce sens dans le projet de loi « avenir professionnel », examiné à ­l’Assemblée nationale à partir de la fin mai.

8 May 2018

Les Echos (03.05.2018) En s’appuyant sur la technologie, les assureurs santé cherchent à prévenir les risques et réduire les coûts de traitement tout en repensant leur relation client. Le secteur de la santé est l'un des trois piliers de l'industrie de l'assurance, avec 1 400 milliards de dollars de primes d'assurance en 2017 selon McKinsey. Les dépenses publiques de santé et de soins devraient quant à elles passer à 14 % dans les pays de l'OCDE d'ici 2060 (contre environ 6 % aujourd'hui) selon les prévisions de l'OCDE. Et, alors que l'espérance de vie augmente et que les maladies deviennent plus coûteuses à traiter, les assureurs cherchent des moyens pour prévenir les maladies et pour réduire les coûts de traitement. C'est ici que la technologie devrait être utile.

4 May 2018

OECD (May 2018) Automation may also be putting downwards pressure on wages and working hours  There are reasons why the future may not be jobless

3 May 2018

Metro (03.05.2018) Les nouvelles technologies auront un effet bénéfique sur l’emploi d’après un employeur belge sur quatre, selon l’étude « Révolution des Compétences 2.0 » publiée par ManpowerGroup. Par ailleurs, 66 % des employeurs belges prévoient de maintenir leurs effectifs au cours des deux prochaines années face à la digitalisation.

30 April 2018

Chinadaily (23.04.2018) The Chinese Ministry of Human Resources and Social Security on Sunday issued the country's first electronic certificate of social security, at the opening of the Digital China Summit in Fuzhou, capital of East China's Fujian province.

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