Digital economy

Digital Economy and Social Security Observatory

The Digital Economy will profoundly transform our daily life, how we work and how we live.

The Observatory will provide ISSA members with an understanding of the opportunities and the challenges it will present to social security administrations.

It will look at this transformation from two angles: the changing environment in which social security institutions evolve and how Social Security institutions themselves will be impacted and can respond to these challenges.

 

Business processes

New Business Processes refers to the back-office processes of social security systems: it is all that the client does not see. It involves the people, technology and policies that are required to manage the various parts of the process: enrolment, contribution collection, inflows of applications, the adjudication of benefits and services, the controls, assessment of results, the management of the process for appeals and the evaluation.

The increasingly accessible computing capacity, connectivity, information exchange, and storage capacities will allow unprecedented automation of social security operations, predictive analysis and measurement of trends and outcomes. Artificial intelligence will support the decision making leaving only the more intricate case to be reviewed.

Protection of personal data, integrity by design and automated rule-based adjudication will be widespread. Information exchange through business units will allow a ‘tell-us-once’ approach. With data being the life blood of the organization, business processes must be built around modules that can be interconnected.

In the world of social security, these transformations will require leadership and continuous change management to address the challenges and to take advantage of the opportunities they generate. The HR function will be central to select, hire, grow and retain staff that is dedicated, flexible, bring added-value and able to use to their full potential the new tools available.

Identity management and instant confirmation of life events across borders will allow total portability of one’s rights and benefits. Inter-institutional digital coordination will break down silos and place the clients needs at the center of all the program and services available applying homogeneous rules and supporting a non-stop service delivery.

Ten global challenges for social security

Media Monitor Media Monitor

29 October 2019

Biometric Update (18.10.2019) The potential of biometric ID systems for abuse in some countries is a major threat to individuals, and current practices risk the world “stumbling zombie-like into a digital welfare dystopia,” according UN Special Rapporteur on extreme poverty and human rights, Professor Philip Alston.

25 October 2019

World Economic Forum (23.09.2019) Debates about the gig economy tend to focus on transportation network companies (TNCs) and other locally provided services. Less discussed but of growing importance in the world of work are cross-border, web-based, digital labour platforms.

22 October 2019

The Guardian (14.10.2019) In an exclusive global series, the Guardian lays bare the tech revolution transforming the welfare system worldwide – while penalising the most vulnerable

10 October 2019

computerweekly.com (04.10.2019) Local authorities in Sweden are using process automation through software to help social workers make decisions on benefits for claimants.

9 October 2019

World Economic Forum (04.10.2019) More than half of the people on Earth still don’t have full coverage of essential health services and almost 100 million people fall into extreme poverty from paying for healthcare. In South-East Asia, while some positive progress has been made in achieving universal health coverage (UHC), it isn’t happening fast enough.

8 October 2019

worldbank.org (12.08.2019) The new e-payment system supports seamless—and cashless—transactions between the government and banking systems, allowing salaries, pensions, payments, and benefits to be delivered without manual intervention. 

7 October 2019

Les Echos (22.08.2019) Les services publics doivent être entièrement dématérialisés en 2022, mais 13 millions de Français rencontrent des difficultés avec les outils numériques. Le gouvernement et les collectivités territoriales ont annoncé la création de dix nouveaux lieux de formation.

1 October 2019

WHO (01.10.2019) On the International Day of Older Persons – 1 October – the World Health Organization (WHO) is launching  a package of tools, including a digital application to help health and social workers provide better care for older people.The innovative interactive digital application known as WHO ICOPE Handbook App provides practical guidance to address priority conditions including mobility limitations, malnutrition, vision and hearing loss, cognitive decline, depressive symptoms and social care and support. Used in conjunction with a package of tools including a new handbook, the app will accelerate training of health and social workers to better address the diverse needs of older people.  

30 September 2019

iproup (17.09.2019) A partir de la aceleración del cambio tecnológico, la globalización y los cambios culturales, la norma parece girar alrededor de trabajadores que mantienen más cantidad de trabajos por períodos más cortos, muchas veces con intermitencias y modalidades diferentes de contratación.

26 September 2019

ECNS /18.09.2019) China officially kicked off a national online platform for social insurance on Sunday after a month-long test, allowing residents to process data much more easily, sometimes with the aid of facial recognition technology.

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