The ISSA Guidelines on Information and Communication Technology are dedicated to the use of information and communication technology (ICT) in social security institutions. As institutions turn to ICT, the goal is the development of solutions that enable them to accomplish their mission, providing high-quality services, satisfying stakeholders and improving efficiency of key processes. Moreover, the challenges resulting from social security's permanent evolution require a more intensive and sophisticated use of technology in the social security domain. It is however widely recognized that the complexities of ICT systems are increasing but do not always fulfil business results expectations. In addition, the quick evolution of products and their interrelationship can impact negatively on the stability of business processes. These Guidelines constitute a tool to tackle these issues.
Guideline 66. Processes related to notifications of changes and concerning other relevant information