Thanks to a huge business re-engineering process involving 3,000 actors in the Belgian social sector, a maximum number of social benefits and subsidiary rights is granted automatically, thus dispensing with the need for citizens and their employers to make any declarations, and drastically reducing the administrative burden for citizens and companies.
Based on a common and concerted vision, the actors in the Belgian social sector are taking full advantage of new technologies to improve and re-organize radically their mutual relationships and processes.
The electronic data exchange amongst the actors in the social sector and between these actors and the companies and citizens takes place by way of an integrated functional and technical interoperability platform which complies with strict security standards and is based on modern technologies such as service and object orientation, component-based development, multi-channel service provision, open standards, reutilization, cloud computing, and Information and Communication Technology (ICT) synergies within social security institutions.
The model is seen worldwide as a new paradigm in long-term multi-actor collaboration for an effective and efficient social protection system. It has been replicated by other governmental domains and in other countries.