Since 1 December 2018, the Polish legal system has made it a statutory obligation to issue medical certificates of incapacity for work only in electronic form (e-ZLA). One week after the regulation came into force, more than 99 per cent of medical certificates of incapacity for work were issued electronically.
The achieved result is a huge success, considering that only 6.4 per cent of certificates were issued electronically in the previous year.
Such an outcome is an effect of all the activities undertaken by the Social Security Institution (Zaklad Ubezpieczen Spolecznych – ZUS) to prepare all stakeholders (doctors, medical facilities, medical applications manufacturers, employers, patients, ZUS employees) for the changes. In addition, ZUS disseminated the e-ZLAs in advance of the statutory date when doctors are obliged to use the form. ZUS activities are often unique and innovative, and consist of quick responses to the needs of project stakeholders. The project enabled ZUS to actively engage with customers and to undertake for the first time many operations outside its own facilities.