International Symposium

Violence, attacks and aggression in Transportation

16 – 18 September 2015 Hamburg, Germany

Especially in transportation and logistics, employees are potential targets of physical or psychological violence. Stress due to assaults, verbal or physical attacks by passengers or fear of piracy are just a few examples. In this symposium, experts and practitioners came together to exchange knowledge, ideas and best practice examples on how to prevent and how to deal with aggression.

International speakers shared their best practice examples for the prevention of violence and attacks and trainers will present their work in hands-on seminars. The central questions for the symposium were:

  • What are main causes of violence and aggression?
  • How can companies and organisations prevent violence and aggression successfully?
  • What measures can be taken after incidents?

The symposium was accompanied by a marketplace at which further aspects of the topic are presented in various ways. There, we also took a look at how other branches deal with aggression and violence at the workplace.


Wednesday: 16 September 2015

18:00 Welcome Reception with Finnish Tango Music

Thursday: 17 September 2015

9:00 to 14:00

Causes and forms of violence and aggression

  • Robyn Lincoln, Bond University Australia: Incivility and Violence against Urban Bus Drivers in Australia
  • Peter Zander, German Taxi & Hire car Association (BZP): Practical report – Violence in the taxi business

Prevention of violence and aggression

  • Constance Ratazzi-Nelles, Condor Flugdienst GmbH: Attacks in Air Transport - How to prepare airline crews?
  • Holger Kähler, German Social Accident Insurance Institution for the administrative sector (VBG): Conflict management in buses and trains
  • Constantin Martens, German Shipowners' Association (VDR): Management Practice against Piracy

Culture of Prevention

  • Susann Kluge, Berliner Verkehrsbetriebe (BVG): Prevention of violence in local public transport on the example of the Berlin Public transportation services
  • Brigitta Paas, European Transport Workers' Federation (ETF): Violence against women transport workers

14:30 Afternoon programme

  • Workshop Heinrich Kuhlmann, Trainer: De-escalation training for taxi / minicar and bus service (In German)
  • Workshop Constance Ratazzi-Nelles, Condor Flugdienst GmbH: Suspicious Signs! A Profiling Concept–Training for airline crews (In English)
  • Field trip: Behind the scenes - Hamburg Airport (In German / English)

Friday: 18 September 2015

9:00 - 15:00

Best practice examples and perspectives in prevention

  • Prof. Gerd Neubeck, Deutsche Bahn AG: Integrated security concepts emphasize prevention
  • René Rühl, Result Group GmbH: Protection against piracy in the interplay between security and occupational safety
  • Dr. Elke Schneider, European Agency for Safety and Health at Work (EU OSHA)
  • Prof. Dr. Thomas Görgen, German Police University: Robbery in trading – Phenomena and perspectives for prevention?

What to do after violent incidents?

  • Dr. Fritzi Wiessmann, German Social Accident Insurance Institution for Deutsche Post and Deutsche Telekom (UKPT): Support concept for traumatized employees
  • Patricia Murray, Health and Safety Authority Ireland: Employer's Duties of Care – Prevention, Controls and Care systems for employees threatened at their workplace

Exchanging experiences at the marketplace with posters, movies and presentations

15:00 Farewell

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