Academy Diploma Programme

Training course: ISSA Guidelines on Service Quality

22.–26. Oktober 2017 | MuscatOman

Academy Diploma Programme

Training course: ISSA Guidelines on Service Quality

22.–26. Oktober 2017 | MuscatOman

The ISSA Academy diploma programme aims to enable ISSA members to gain a holistic understanding of the ISSA Guidelines and use these standards to benchmark their journey to excellence.

Training institution: The Muhanna Foundation

Training venue: Muscat, Oman (to be determined)

Training course topic: ISSA Guidelines on Service Quality

Region: Open to ISSA member organizations in all regions

Language: Arabic


The training course on the ISSA Guidelines on Quality of Services will provide participants with a sound framework that brings together the main considerations on service quality in social security administration. The course will enable participants to improve their skills to integrate the element of quality into planning, delivery and improvement of the different social security services, and to develop a better understanding of iterative cycles and continuous improvement of operational processes. The culture of quality of service is considered as fundamental in an institution to achieve service excellence.

Who can participate

The training course is designed for managers, administrators, experts and staff working in ISSA member institutions and who have a professional interest in the Guidelines covered in this training course.

How many people can participate

Each training course has places for up to 25 participants from ISSA member institutions.

How to apply for the training course

Please contact the training institution to apply for this training course

Rana E. Reda
The Muhanna Foundation
John Kennedy St., Alameddine Bldg., 1st floor
Beirut – Lebanon

Phone: 00961 1 371611
Fax: 00961 1 361611
Email: [email protected]

Applicants should complete the online form no later than 8 October 2017, supported by a nomination letter from their sponsoring institution indicating how the participant will be financed.

Cost of participation

The cost of participating in this course is USD 1,650 including:

  • 35 hours of training divided over 5 days
  • Training materials and case studies
  • Coffee break and lunch
  • Use of training facilities and support services


  • International air travel
  • Airport transfers
  • Hotel accommodation

The foundation is ready to support the participants with their visa applications and the booking of hotel accommodation.

The diploma training programme

The ISSA Academy diploma programme offers high-level training on the ISSA Guidelines for social security professionals. Each training course combines on-line assignments and on-site training on a specific set of ISSA Guidelines. The training courses are provided by members of the ISSA Training Consortium.