The Technical Seminar "ICT as a strategic management tool for enhancing the effectiveness of service delivery" is organized at the invitation of the National Social Security Fund of Lebanon.

The Seminar will address matters related to citizen services and will focus on approaches to improve customer interaction as well as the corresponding information processing issues. The overall goal is to discuss experiences and trends in developing a citizen-centred social security strategy.

The Seminar is aimed particularly at chief executives, chief operations officers, chief information officers, and ICT and customer services experts from ISSA member organizations.

 

The Technical Seminar is  open to ISSA member organizations and  invited  participants only.

The working languages of the Seminar will be Arabic, English and French.