ISSA Webinar: The experience of ISSA Recognition in Good Governance

25. April 2024 | Virtual

ISSA Webinar: The experience of ISSA Recognition in Good Governance

25. April 2024 | Virtual

Thursday 25 April 2024, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Social security institutions confront pressing demands: implementing schemes amidst demographic and financial challenges, boosting service quality and efficiency via digitalisation, reinforcing resilience and responsiveness, and meeting heightened expectations for accountability, transparency, predictability, participation, and agility within constrained environments. Navigating this complex landscape requires solid and effective governance.

The ISSA Guidelines on Good Governance provide social security institutions with clear orientations to address these challenges and implement approaches funded on good practices to govern and manage social security institutions.

The ISSA Recognition programme aims to support institutions in achieving good governance and adopting a permanent improvement model through an external expert's assessment-based certification of the application of ISSA Guidelines.

This webinar will present the Recognition process and explore the benefits and challenges of certification on the implementation of the ISSA Guidelines on Good Governance. It will feature insights from institutions that underwent Recognition and an external certification expert's perspective.

Join us for this ISSA webinar exploring the benefits of the ISSA Recognition programme in good governance, as part of the webinar series on ISSA products and services.


Virginia PetersenVirginia Petersen, Expert, Former Chief Executive Officer of the South African Social Security Agency (SASSA), South Africa
Irvansyah Utoh Banja, Deputy Director, National Social Security Administering Body for Employment (BPJS Ketenagakerjaan), Indonesia
Elshad KhanalibayliElshad Khanalibayli, Head of the International Relations Department, State Social Protection Fund (SSPF) under the Ministry of Labour and Social Protection of the Population of the Republic of Azerbaijan

This webinar will examine the following questions:

  • What is the ISSA Recognition programme, and what are the benefits and challenges of the certification process?
  • How does the Recognition process help conceptualise and implement institutional good governance?
  • What are the main contributions of the external expert in the recognition process, particularly in good governance?
  • How can the Recognition process be improved, and what can be the follow-up after the Recognition is granted?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • Technical introduction by the ISSA
  • The goals and challenges of good governance by the external expert
  • The experience of BPJS Ketenagakerjaan, Indonesia
  • The experience of SSPF, Azerbaijan
  • Q&A – Discussion
  • Remarks from the perspective of ISSA
  • Conclusions
Guillaume FilhonModerated by Guillaume Filhon, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.