ISSA Webinar: Governance and leadership of innovation in social security

16. November 2023 | Virtual

ISSA Webinar: Governance and leadership of innovation in social security

16. November 2023 | Virtual

Thursday 16 November 2023, 9.00–10:30 (UTC/GMT+1 or CET)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Innovation in social security policy and administration results from deliberate and systematic efforts to transform tools and practices aimed at creating higher value for its users and beneficiaries. It involves methodically exploring areas of opportunity and mobilizing the energy for change across the organization. There are however multiple modes of organizing and developing innovation.

Join this webinar that will look at effective governance systems for innovation in social security, considering the practices of ISSA members involved in innovation initiatives.


Angela Anson Angela Hanson, Lead Innovation, Innovation for Development, Organisation for Economic Co-operation and Development (OECD)
Bianca Rutt Bianca Ruut, A/g General Manager, Service Design and Face-to-Face Transformation, Services Australia
Zhu Yalan Zhu Yalan, Liaison Officer for Local ICT Development Ministry of Human Resources and Social Security (MOHRSS), China
Caroline Loh Caroline Loh, Director for the Business Incubator & Accelerator Department, Central Provident Fund Board (CPF), Singapore

This webinar will examine the following questions:

  • What is innovation, why is it important, and why is it difficult in social security?
  • Who and what drives innovation in social security organizations?
  • How to formulate a vision for change and align operations with that vision?
  • How to organize innovation and commit to innovation across the organization?
  • What is the role of boards, senior executives, managers, and staff?
  • What role does leadership play?


  • Welcome by Raúl Ruggia-Frick, ISSA
  • Technical introduction by the ISSA
  • Presentation on methods for innovation, OECD
  • Case experience of Services Australia, Australia
  • Case experience of MOHRSS, China
  • Case experience of CPF, Singapore
  • Q&A – Discussion
  • Conclusions
Luis Frota Moderated by Luis Frota, Technical Officer, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.