The KDD tool (KDD stands for Knowledge Discovery in Databases) is an application developed by the data science team of the Central Control Service (CCS) of the National Employment Office (NEO). The tool was developed in cooperation with the social inspectors to (1) improve fraud detection, (2) be able to prepare and treat their investigations more efficiently and faster, (3) improve follow-up on their results for reporting purposes and (4) to improve the feedback cycle for the data science team so their fraud detection models can be ameliorated.

Having easy access to accurate and up-to-date information on social security is important to all levels of government as well as the private sector and the media. The Social Insurance Institution (Kansaneläkelaitos) – Kela, as a key institution on social security in Finland, produces such information and wants to maximize its usability for interested parties. To achieve this strategic goal, a new web service, Kela’s Info Tray, was launched in September 2022.

We were predicting that a large number of persons who had fled the Russian aggression in Ukraine to Finland and are under temporary protection would become customers of the Social Insurance Institution (Kansaneläkelaitos – Kela) after residing in the country for one year and thus getting broader entitlement to Kela benefits. The risk was that our customer service would get strained by many new customers seeking assistance and that our benefits processing would get overloaded with a large number of new applications under a relatively short period.

The German Federal Pension Insurance (Deutsche Rentenversicherung Bund – DRV Bund) has created an online German Pension Portal so users can access key administrative services (e.g., pensions, rehabilitation, insurance, and subsidized private pension plans) on any digital device. Users can log in and use the online services anywhere, at any time. Using a smartphone, tablet or computer, citizens can quickly, easily and securely file applications and find information on topics including pensions, electronic communication services and more.

The German Social Accident Insurance Institution for the Construction Sector (Berufsgenossenschaft der Bauwirtschaft – BG BAU) recognizes the enormous potential of artificial intelligence (AI) for the public sector, and is playing a pioneering role in exploring its use in social insurance.

The main role of the Innovative Digital Factory (Fabrique Digitale Innovante – FDI) is to lead digital processes within the Central Fund of Social Agricultural Mutual Benefit Societies (Caisse centrale de la mutualité sociale agricole – CCMSA) network in France. It intervenes after the initial design processes or as soon as a need is identified relating to a particular area (health, family, retirement, corporate, etc.).

A Knowledge management system is a system designed to facilitate the sharing and updating of knowledge, and to disseminate knowledge that may be unknown or dispersed throughout the organization.

Through the Essentiels portals, the Central Fund of Social Agricultural Mutual Benefit Societies (Caisse centrale de la mutualité sociale agricole – CCMSA) of France has adopted a system which focuses on the links between individual and collective skills, the application of legislation and the coordination of resulting actions.

Unédic (Unemployment Insurance) (Unédic (Assurance chômage)) in France launched its brand-new website on 18 October 2023. Accessibility has been put at the heart of the redesign, making information about Unédic and unemployment insurance even more accessible, in line with current regulation and standards, specifically for people with disabilities.

Creating “user pathways” is central to strengthening access to rights for Family Branch users. It allows us to provide comprehensive support at specific key moments in users’ lives, such as having children and during a separation.

Technical debt – the extra work and costs involved in correcting poorly designed or suboptimal source code – is an inevitable part of any Information Technology (IT) project.

Used sparingly, it is a way of delivering added value to clients more quickly. However, allowing technical debt to get out of control and ignoring the issues involved are the main causes of both short- and long-term failures of Information & Communication Technology (ICT) projects.