Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2023
Social Insurance Fund , Panama , Americas

Panama’s Social Insurance Fund (Caja de Seguro Social – CSS) has launched a course on “Social security for all” and has made it available to the entire population of Panama.

The “Social security for all” (Seguridad social para todos) course is aimed at the institution’s employees and is in fact part of the induction process for new employees. However, everyone should understand social security because social security is a human right. Consequently, the institution’s challenge is to provide everyone with this knowledge.

Topic:
Health
Information and communication technology
Service quality
Continuity and resilience
Implementation year:
2023
Award Year:
2024
Social Insurance Institution , Finland , Europe

A family leave reform was introduced in Finland in 2022. The aims of the reform included a more even distribution of family leave and childcare responsibilities between parents and better equality on the labour market. In support of these aims, we created an easy-to-use online calculator that parents can use to get an idea of the impact that sharing the family leave between parents is likely to have on the family’s income. Sharing the entitlement to family leave can often prove financially worthwhile.

Topic:
Family benefits
Parental leave
Technological transition
Communication
Customer-centric
Gender Inequalities
Implementation year:
2023
Award Year:
2024
Federation of Administrative Bodies of Spanish Social Security , Spain , Europe

Spain’s General Treasury of the Social Security (Tesorería General de la Seguridad Social – TGSS) remains committed to improving citizen services. It has therefore defined a new service model based on user experiences and the implementation of new technologies. Creating this model required an in-depth analysis of the service provided to citizens. We needed to establish a system to measure how often each channel is used, which are the most common requests, and assess which groups interact with the TGSS.

Topic:
Governance and administration
Data analytics
Contribution collection and compliance
Service quality
Quality assessment
Programme & evaluation
Implementation year:
2023
Award Year:
2023
Superintendency of Health Services , Argentina , Americas

The Single Reimbursement System (Sistema Único de Reintegros – SUR) was created in 2012 with the introduction of Resolution 1200/201. It aimed to handle requests from health-related social security organizations efficiently and in a timely manner, partially compensating the payment of benefits with high economic impact or that cover chronic diseases.

Topic:
Health
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2023
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

National Institute for Insurance against Accidents at Work (Inail), the Italian Institute who runs the insurance against accidents at work, has supported the adoption of Occupational Health and Safety Management System (OSH MS) in Italian companies since 2001. In order to verify if support to OH&S MS and the relevant use of public funds brings social benefits, Inail regularly monitors the efficacy of its policies calculating the difference between the injury index in a certified company with the rest of Italian companies.

Topic:
Occupational accidents and diseases
Prevention of occupational risks
Data analytics
Implementation year:
2023
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

In 2014 the National Institute for Insurance against Accident at Work (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro – Inail) of Italy, was assigned new specific tasks regarding work reintegration of people with job related disabilities. The resulting regulatory framework allows it to finance up to a maximum of 150,000 euros (EUR) for each worker, aimed at supporting work reintegration projects in three areas:

Topic:
Rehabilitation
Disability
Return to work
Coordination
Social policies & programmes
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala , Guatemala , Americas

Due to administrative and legal security requirements, official documents have always had to be signed physically by hand by the public officials authorising them. Until a few years ago it was unthinkable for a document to be certified, finalized and enforceable if this process was not done physically.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala , Guatemala , Americas

Members of the Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS) who are entitled to benefits under the Sickness, Maternity and Accident Programme (Programa de Enfermedad, Maternidad y Accidentes) and on leave from work due to COVID-19 receive a subsidy payment to substitute the salary they would otherwise receive, proportional to the measures outlined in the corresponding regulations.

Topic:
Health
Occupational accidents and diseases
Information and communication technology
Service quality
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala , Guatemala , Americas

There is a growing expectation from members and beneficiaries for social security processes to be delivered in a standardized and timely way, both in normal circumstances and during disruptive and extreme situations, as shown by the recent COVID-19 pandemic.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2023
Award Year:
2024
Social Security Institute , Portugal , Europe

The Happy Daycare App aims to allow you to search for daycare centers that have free places available.

Topic:
Family benefits
Children
Maternity
Employment policies
Information and communication technology
E-services
Social policies & programmes