Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2023
Under-Secretariat for Social Security - Ministry of Human Capital
,
Argentina
,
Americas

In Argentina, Decree No. 90 of 23 February 2023 amends Law No. 26,844, which establishes the Special Employment Contract Scheme for Domestic Workers (Régimen Especial de Contrato de Trabajo para el Personal de Casas Particulares), and Law No. 24013 (Employment Act), to grant unemployment insurance and access to family allowance benefits for domestic workers.

Topic:
Old-age pensions
Employment
Extension of coverage
Contribution collection and compliance
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala
,
Guatemala
,
Americas

Due to administrative and legal security requirements, official documents have always had to be signed physically by hand by the public officials authorising them. Until a few years ago it was unthinkable for a document to be certified, finalized and enforceable if this process was not done physically.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala
,
Guatemala
,
Americas

There is a growing expectation from members and beneficiaries for social security processes to be delivered in a standardized and timely way, both in normal circumstances and during disruptive and extreme situations, as shown by the recent COVID-19 pandemic.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions
,
Paraguay
,
Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

As part of the process to develop the Retirement Savings System (SAR) for the benefit of working people, the general provisions to which Retirement Fund Administrators must adhere in relation to their outreach staff were modified in February 2022, creating the role of Pension Advisor. Their main objective will be to advise and manage procedures and services related to workers’ retirement savings accounts, in order to encourage account registration and promote voluntary savings.

Topic:
Old-age pensions
Service quality
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) aims to transform the Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) to put workers at the heart of decision-making.

Topic:
Old-age pensions
Investment
Implementation year:
2022
Award Year:
2023
National Insurance Board
,
Grenada
,
Americas

Recognizing the fact that the world is a global village, prioritizing our valued pensioners for whom we exist to serve and acknowledging the fact that they reside throughout the world, we aim to level the playing field for all. Coming out of COVID-19, its lockdown and limitation of access to several services the National Insurance Scheme (NIS) of the National Insurance Board (NIB) from Grenada has recognized the fact that this requirement can and will be difficult for people, especially if physical, medical, geographical, and other challenges exist.

Topic:
Old-age pensions
Information and communication technology
Service quality
Implementation year:
2022
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones), a specialized State financial institution linked to the Ministry of Work, is responsible for providing the entitlements and benefits established by the overall social security system.

Topic:
Old-age pensions
Communication
Implementation year:
2022
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones) carried out a study with the support of academics and international experts, looking to build closer and more direct relationships with older people and develop a deeper understanding of their needs. In addition, the study looked to assess the economic dynamics of the different resources and income sources of the silver market, which represents an estimated 12 per cent of the country’s Gross Domestic Product (GDP).

Topic:
Old-age pensions
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) is an efficient way of financing pensions that ensure people can live a dignified life once they stop working. Social and economic protection in old age is a constitutional responsibility of the State, and this right must be supported by individualized, reliable, transparent and securely safeguarded records and information. In this way, it is possible to guarantee the person is able to fully exercise their social right.

Topic:
Old-age pensions
Service quality
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions
,
Paraguay
,
Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Mexican Social Security Institute
,
Mexico
,
Americas

For an employee to receive financial benefits from the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS), their employer needs to have correctly registered them with the IMSS and they have to be paying contributions based on their actual salary. If this is not the case, their social security rights are affected and if they do not accumulate the required number of weeks of contributions, they may not meet the requirements to receive their pension.

Topic:
Old-age pensions
Information and communication technology
Contribution collection and compliance
Error, evasion and fraud
Implementation year:
2021
Award Year:
2023
Pension Standardization Office
,
Peru
,
Americas

The aim is to promote social security culture in Peru, with a comprehensive strategy to reach different target audiences, such as children, adolescents, young people and adults, through different content that is hosted on different sections of the ONP Cultura landing page, set up and managed by the Pension Standardization Office (Oficina de Normalización Previsional – ONP), seeking to help citizens internalize knowledge and behaviour related to social security.

Topic:
Old-age pensions
Information and communication technology
Communication
Implementation year:
2020
Award Year:
2020
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) has a large proportion of beneficiaries over the age of 70 – nearly 3 million out of a total of 13.5 million. There is a need, therefore, for a specific strategy to provide care for them and offer them the best possible protection in combating the COVID-19 epidemic.

Topic:
Health
Old-age pensions
Service quality
Demographic change
Shocks & extreme events
Implementation year:
2020
Award Year:
2020
Under-Secretariat for Social Security - Ministry of Human Capital
,
Argentina
,
Americas

Law No. 27.546 on the reform of the special schemes for magistrates and Argentina’s Judiciary and Foreign Office officials is part of the initiatives promoted by the Argentinian Government in order to reinforce the redistributive and fair nature of the pension system, considering the various schemes that it comprises as a single system.

Topic:
Old-age pensions
Actuarial
Governance and administration
Contribution collection and compliance
Implementation year:
2020
Award Year:
2023
Federal Social Insurance Council
,
Argentina
,
Americas

The Santa Fe Retirement and Pension Fund (Caja de Jubilaciones y pensiones de la Provincia de Santa Fe) is part of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES). It is an autonomous (federal state of government), public, pay-as-you-go and solidarity-based social security body. It administers and manages pensions and retirement benefits, providing protection in relation to old age, disability, and death.

Topic:
Old-age pensions
Human resource management
Service quality
Implementation year:
2020
Award Year:
2023
Pension Standardization Office
,
Peru
,
Americas

The pandemic created significant social pressure in terms of access to pension and health services in Peru. Faced with this situation, 47 years after the creation of the National Pension System (Sistema Nacional de Pensiones – SNP), the Pension Standardization Office (Oficina de Normalización Previsional – ONP) has been pushing to change and improve regulations, in order to make the conditions more flexible and extend social security coverage.

Topic:
Old-age pensions
Governance and administration
Social policies & programmes
Implementation year:
2020
Award Year:
2023
Pension Standardization Office
,
Peru
,
Americas

The COVID-19 pandemic marked a “before” and “after” regarding how public services are accessed. As an institution, Peru’s Pension Standardization Office (Oficina de Normalización Previsional – ONP) had to reinvent itself and take on the challenge of digital transformation, promoting an omnichannel approach, with new platforms and channels used to offer more and better services.

Topic:
Old-age pensions
Information and communication technology
Communication
Service quality
Implementation year:
2020
Award Year:
2020
Employment and Social Development Canada
,
Canada
,
Americas

The COVID-19 pandemic has made life more difficult and more expensive for seniors across Canada. To support seniors during these challenging times, Employment and Social Development Canada (ESDC) has introduced a one time tax-free payment of 300 Canadian dollars (CAD) for seniors eligible for the Old Age Security (OAS) pension, with an additional tax free payment of CAD 200 for seniors eligible for the Guaranteed Income Supplement (GIS). Near-seniors eligible for an Allowance will also receive CAD 500.

Topic:
Old-age pensions
Implementation year:
2020
Award Year:
2020
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

The telephone assistance programme established by the Mexican State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) provides prompt and timely care to its beneficiaries regarding the epidemic caused by the SARS-CoV-2 virus (COVID-19).

Topic:
Health
Maternity
Old-age pensions
Service quality
Implementation year:
2020
Award Year:
2020
Social Security Institute of Guatemala
,
Guatemala
,
Americas

The pandemic, which began in 2019 with the spread of the infectious disease caused by the coronavirus (COVID-19) has proved a challenge for all the social security institutions in the world. The pandemic has required the establishment of social protection mechanisms for the whole population, particularly the most vulnerable groups – older adults, people with chronic diseases, etc.

Topic:
Health
Old-age pensions
Shocks & extreme events
Implementation year:
2020
Award Year:
2020
Social Insurance Fund
,
Panama
,
Americas

The Social Insurance Fund (Caja de Seguro Social – CSS) of Panama, with a set of actions contained in the Strategic Plan, is managing to integrate technological platforms with the modernization of IT systems. This also allows access to the new services offered via the website through the use of this new technology to broaden solutions to insured persons.

The most widely used processes for the technological tools are the following:

Topic:
Health
Old-age pensions
Information and communication technology
Contribution collection and compliance
Service quality
Implementation year:
2020
Award Year:
2020
Social Security Institute of Guatemala
,
Guatemala
,
Americas

The Department of Invalidity, Old-Age and Bereaved Families (Departamento de Invalidez, Vejez y Sobrevivencia − IVS) is the technical and administrative body of the Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS) set up to grant pensions for Invalidity, Old-Age and Bereaved Families. The old-age risk accounts for 51.3 per cent of the people protected.

Topic:
Old-age pensions
Information and communication technology
Extension of coverage
Implementation year:
2020
Award Year:
2023
Social Security Institute of Guatemala
,
Guatemala
,
Americas

The Department of Legal Medicine and Evaluation of Disabilities (Departamento de Medicina Legal y Evaluación de Incapacidades) is the technical-administrative body of the Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS). Its main objective is to prepare reports, which are used to support different types of evaluations related to the provision of services and economic benefits.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2020
Award Year:
2023
Pension Standardization Office
,
Peru
,
Americas

The Yuyaq, Casa del Pensionista is a support programme that contributes to the healthy, productive and dignified ageing of older people at the national level; it is focused on pensioners and run by the Pension Standardization Office (Oficina de Normalización Previsional – ONP) of Peru. The programme is based on five strategies:

Topic:
Old-age pensions
Social policies & programmes
Implementation year:
2019
Award Year:
2020
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

In response to the growth in the population of elderly beneficiaries of Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado ‒ ISSSTE), and given the high incidence in this population of chronic degenerative diseases and identified health phenomena, such as the abandonment of treatments and the identification of specific healthcare and treatment needs, a need arose to create the Gerontological Modules Programme, which aims to provide elderly people with integrated and appropriate healthca

Topic:
Health
Old-age pensions
Service quality
Implementation year:
2019
Award Year:
2020
Mexican Social Security Institute
,
Mexico
,
Americas

Year after year, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) is modernised in order to expand on its range of digital services offered to beneficiaries. August 2019 saw the culmination of one of the foremost challenges as the granting of old-age severance and old-age pensions was digitised and made simpler. The process was highly complex and meant that the insured population needed to make as many as four visits to IMSS counters.

Topic:
Old-age pensions
Information and communication technology
Service quality
Implementation year:
2019
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones) created a well-being model as part of its “value-added services” macro-process value chain. This model promotes a range of actions aimed at pensioners and beneficiaries of the Periodic Financial Benefits (Beneficios Económicos Periódicos – BEPS) programme, with a view to improving their well-being and quality of life. The model launched in 2019 with a portfolio of 12 products and programmes to be implemented.

Topic:
Old-age pensions
Social policies & programmes
Implementation year:
2019
Award Year:
2020
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

The aim was to reduce delays and avoid the accelerated increase in rulings issued by the Federal Court of Administrative Justice and the Judicial Branch of the Federation of Mexico. This poses institutional risks that not only stem from impinging on the rights of an eligible pensioner, but can also result in loss of assets, the imposition of fines and sanctions, and in the dismissal of public servants who do not comply with such rulings.

Topic:
Old-age pensions
Governance and administration
Implementation year:
2017
Award Year:
2020
Employment and Social Development Canada
,
Canada
,
Americas

The Guaranteed Income Supplement (GIS) provides a monthly non-taxable benefit to Old Age Security (OAS) pension recipients who have low income and live in Canada. In January 2017, guidelines for the GIS changed. As a result, a GIS recipient whose partner was admitted to a long-term care facility would no longer be considered as “single”. This situation left one person to pay both household costs and long-term care facility expenses with less GIS support.

Topic:
Old-age pensions
Information and communication technology
Artificial intelligence
Extension of coverage
Implementation year:
2016
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) runs a professionalization training programme for the investment and risk management teams of Retirement Fund Administrators (Administradoras de Fondos para el Retiro – AFOREs). In this system, AFOREs’ staff members receive certifications from a recognized and prestigious independent third party that delivers training in financial matters.

Topic:
Old-age pensions
Investment
Implementation year:
2016
Award Year:
2020
Superintendence of Pensions
,
Dominican Republic
,
Americas

This strategic institutional initiative framework for the Superintendence of Pensions (Superintendencia de Pensiones ‒ SIPEN) of the Dominican Republic, seeks to provide timely and accurate information to various segments of society about how the Dominican Pensions System (Sistema Dominicano de Pensiones ‒ SDP) works; to educate and raise awareness about the rights and duties of members and beneficiaries; to promote the inclusion of pension-related issues in the National Educational System and create a web portal and a Pension Education School, from which different strateg

Topic:
Old-age pensions
Information and communication technology
Communication
Implementation year:
2016
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

SUPERVISAR is a digital platform designed by Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) for internal use to allow officials to manage and monitor supervisory activities.

The main objective of the tool was to standardize and systematize supervision processes and times. It also allowed supervision activity to be managed and monitored.

Topic:
Old-age pensions
Governance and administration
Information and communication technology
Communication
Implementation year:
2015
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

Unemployment, informal employment and low pension coverage have been recurrent problems in Colombia. According to a study carried out in 2023 by Colombia’s National Statistics Institute (Departamento Administrativo Nacional de Estadística – DANE, 2023), some 57.9 per cent of the country’s population is in informal employment, and a little over half of these people earn less than the minimum wage.

Topic:
Old-age pensions
Social policies & programmes
Implementation year:
2015
Award Year:
2020
State Employees' Social Security and Social Services Institute
,
Mexico
,
Americas

This programme, “Promotion of active aging among the beneficiaries of the State Employees’ Social Security and Social Services Institute” (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) in Mexico, encourages the adoption of habits and good practices allowing elderly adults to have a healthy life, based on promoting active aging. With this aim, courses, workshops and awareness-raising sessions are given and recreational activities held for elderly beneficiaries, depending on their needs.

Topic:
Health
Old-age pensions
Implementation year:
2014
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) is committed to providing Mexican workers with guidance and education on financial and social security matters, specifically in relation to saving for old age. The “CONSAR Collection of Retirement Savings Calculators” (hereinafter Calculators) groups together tools designed for people who will retire under defined-contribution pension systems with individual accounts.

Topic:
Old-age pensions
Actuarial
Information and communication technology
Communication
Implementation year:
2010
Award Year:
2010
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions
,
Canada
,
Americas
By legislation, every three years, the federal and provincial ministers of finance shall review the state of the Canada Pension Plan (CPP) and may make recommendations as to whether benefits or contributions rates or both should be changed.
 
The factors to be considered are:
  • the most recent statutory actuarial report prepared by the Chief Actuary tabled in Parliament;
  • any more recent estimates of the Chief Actuary;
  • to maintain a relatively stable ratio of assets to expenditures over a long time horizon by determining a relatively
Topic:
Old-age pensions
Actuarial
Implementation year:
2009
Award Year:
2009
Employment and Social Development Canada
,
Canada
,
Americas

In particular, this paper focuses on the need to ensure that short-term labour market adjustment programs support long-term income security objective. It also considers the need for adjustments in Canada's public pensions to make it more workfriendly. After introductory discussion, successive sections discuss various adjustment initiatives and the design of the public pension system, specific gaps and challenges, and

Topic:
Old-age pensions
Employment policies
Implementation year:
2008
Award Year:
2009
Mutual Association for the Protection of the Family
,
Argentina
,
Americas

A functional disorder is defined as adaptation to the needs of the environment and the abilities or competencies required responding to such needs, which define the ability of the individual to function. A pathology modifies the interaction of the individual with his or her environment.

Topic:
Old-age pensions
Disability
Implementation year:
2007
Award Year:
2009
Mexican Social Security Institute
,
Mexico
,
Americas

The Pensioner Survival Verification Module (MCS) applied by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) is a national web-based electronic system that has reduced the time required for the procedure through an electronic link with the national system of records.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2023
Award Year:
2023
Under-Secretariat for Social Security - Ministry of Human Capital
,
Argentina
,
Americas

In Argentina, Decree No. 90 of 23 February 2023 amends Law No. 26,844, which establishes the Special Employment Contract Scheme for Domestic Workers (Régimen Especial de Contrato de Trabajo para el Personal de Casas Particulares), and Law No. 24013 (Employment Act), to grant unemployment insurance and access to family allowance benefits for domestic workers.

Topic:
Old-age pensions
Employment
Extension of coverage
Contribution collection and compliance
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala
,
Guatemala
,
Americas

Due to administrative and legal security requirements, official documents have always had to be signed physically by hand by the public officials authorising them. Until a few years ago it was unthinkable for a document to be certified, finalized and enforceable if this process was not done physically.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2023
Award Year:
2023
Social Security Institute of Guatemala
,
Guatemala
,
Americas

There is a growing expectation from members and beneficiaries for social security processes to be delivered in a standardized and timely way, both in normal circumstances and during disruptive and extreme situations, as shown by the recent COVID-19 pandemic.

Topic:
Old-age pensions
Information and communication technology
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions
,
Paraguay
,
Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

As part of the process to develop the Retirement Savings System (SAR) for the benefit of working people, the general provisions to which Retirement Fund Administrators must adhere in relation to their outreach staff were modified in February 2022, creating the role of Pension Advisor. Their main objective will be to advise and manage procedures and services related to workers’ retirement savings accounts, in order to encourage account registration and promote voluntary savings.

Topic:
Old-age pensions
Service quality
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) aims to transform the Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) to put workers at the heart of decision-making.

Topic:
Old-age pensions
Investment
Implementation year:
2022
Award Year:
2023
National Insurance Board
,
Grenada
,
Americas

Recognizing the fact that the world is a global village, prioritizing our valued pensioners for whom we exist to serve and acknowledging the fact that they reside throughout the world, we aim to level the playing field for all. Coming out of COVID-19, its lockdown and limitation of access to several services the National Insurance Scheme (NIS) of the National Insurance Board (NIB) from Grenada has recognized the fact that this requirement can and will be difficult for people, especially if physical, medical, geographical, and other challenges exist.

Topic:
Old-age pensions
Information and communication technology
Service quality
Implementation year:
2022
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones), a specialized State financial institution linked to the Ministry of Work, is responsible for providing the entitlements and benefits established by the overall social security system.

Topic:
Old-age pensions
Communication
Implementation year:
2022
Award Year:
2023
Colombian Pension Administrator
,
Colombia
,
Americas

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones) carried out a study with the support of academics and international experts, looking to build closer and more direct relationships with older people and develop a deeper understanding of their needs. In addition, the study looked to assess the economic dynamics of the different resources and income sources of the silver market, which represents an estimated 12 per cent of the country’s Gross Domestic Product (GDP).

Topic:
Old-age pensions
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System
,
Mexico
,
Americas

Mexico’s Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) is an efficient way of financing pensions that ensure people can live a dignified life once they stop working. Social and economic protection in old age is a constitutional responsibility of the State, and this right must be supported by individualized, reliable, transparent and securely safeguarded records and information. In this way, it is possible to guarantee the person is able to fully exercise their social right.

Topic:
Old-age pensions
Service quality