Fraud has become a major threat for health care systems globally. While social security institutions constantly aim for the optimization of processes with the help of advanced analytics and artificial intelligence (AI) to detect and monitor fraud more effectively and efficiently, adopting such emerging technologies poses important challenges.

Contribution collection and compliance plays a fundamental role in social security as it helps to ensure the sustainability of social security systems and promotes a higher level of coverage among workers. As the ISSA Guidelines on Contribution Collection and Compliance (ISSA, 2019) put it, “The timely and full payment of contributions by and on behalf of insured persons is necessary if they are to achieve the benefits to which they are legally entitled”.

In recent years, coordinating service delivery has emerged as an important strategic priority for social security institutions and members of the International Social Security Association (ISSA) have made impressive gains in service quality enabled through information and communication technologies (ICTs). This article builds on good practices of ISSA members from Asia and the Pacific.

This article looks at the digital transformation strategies of social security institutions with the aim to provide better and more efficient services for clients and beneficiaries. It builds on good practices submitted by members of the International Social Security Association (ISSA) from the Asia and the Pacific region.

The social security systems of the region of Europe have a track record of promoting inclusive growth and social cohesion. In addition to workers’ social insurance, systems typically address income poverty and its root causes through tax-financed income transfers and social assistance. A life-course approach to social protection is a priority, especially for the region’s comprehensive systems. Generally, social protection in Europe mitigates risks that occur from birth through to the start of the working life, as well as in work and during periods of unemployment, incapacity for work or when work is no longer possible.

The region of Europe is characterized by the diversity of its national social security systems, as well as by the scale and scope of the coverage these provide.

Social security institutions in the region of Europe are fostering institutional maturity in governance and performance, and embracing information and communication technologies (ICT) to achieve service excellence in the programmes they administer.

The application of information and communication technologies (ICT) is enabling the implementation of comprehensive and effective social security systems throughout the world. This article considers data-driven innovations in Asia and the Pacific, building on good practices of member institutions of the International Social Security Association (ISSA) in the region.

Sickness benefits are an essential component of social health protection, promoting the human right to health and social security, by preventing impoverishment due to the loss of income during sickness. The COVID-19 crisis has brought sickness benefits into the spotlight as a major measure to mitigate the spread of the disease and ensure income protection for those who fall sick. At the same time, the pandemic has emphasized coverage gaps and key concerns that need to be addressed for sickness benefits to attain their purpose.

Through strategic partnerships and modern information and communications (ICT) solutions, member institutions of the International Social Security Association (ISSA) are strengthening the scope, extent, and adequacy of social security coverage.