Communication plays an essential role in social security institutions so that members and beneficiaries have access to the information necessary to exercise their rights and fulfil their obligations through the services provided, as well as developing a social security culture. This article presents experiences of multi-channel communication strategies implemented by social security institutions in the Americas, which strengthened existing communication channels and developed new digital channels.
Continuity and Resilience of Social Security Services and Systems
Institutional resilience and the need to maintain operational continuity are concepts widely recognised in social security as the main indispensable characteristics for providing services to the population in the event of natural disasters or unforeseen catastrophic events. This has manifested itself over the years in efforts to strengthen processes, infrastructure and the resources that institutions have available to cope with different crises.
Continuity and Resilience of Social Security Services and Systems
The unprecedented surge in the need for social security during the COVID-19 crisis overwhelmed institutions’ service delivery channels, both physical and online. This article deals with the importance of Business Continuity Management in light of the pandemic, building on good practices of social security institutions in Asia and the Pacific.
Health systems across the world are under severe pressure to contain and mitigate the infection rate of COVID-19. The pandemic is revealing serious vulnerabilities and gaps in the health systems of many countries. These are impacting the capacities to control the pandemic, stabilize health conditions and restore economic activity. The need for strategies and solutions to support social security institutions in facing these challenges is fundamental to ensure the right to health for all.
Social protection systems have been one of the most effective instruments to mitigate the social, economic and health impact of the COVID-19 crisis. Governments worldwide moved swiftly to extend and adapt existing schemes and create new benefits to protect employment, prevent poverty and facilitate health-related restrictions. Social security institutions innovated to respond rapidly to the demands from governments and the public, and delivered existing and new benefits in an unprecedented and difficult context.
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