Digital transformation concept. Binary code. AI (Artificial Intelligence).
Published:
27 July 2023
Type:

Analysis

Region:
Americas
Topic:
Innovation capacity
Human resource management
Business process
Technological transition
Service quality
Guideline:
Good Governance
Service Quality
Information and Communication Technology
Human Resource Management in Social Security Administration

There is no single strategy towards digital transformation in social security institutions. This article shows how, through different approaches, institutions in the Americas have been able to move from an initial digitization of processes and services to a broader and more agile strategy of digital transformation, breaking paradigms and operating models.

Hand holding tablet
Published:
4 May 2023
Type:

Analysis

Topic:
Innovation capacity

Social security organizations depend on innovation to constantly strive to improve their operations and delivery. Leadership needs to set the right level of ambition for innovation.

Light Bulb Ideas Creative Diagram Concept
Published:
27 February 2023
Type:

Analysis

Topic:
Innovation capacity

Innovative capacity is a key enabler of a better social security. Building innovation friendly institutions and integrating innovation in organizational processes requires strategic vision, leadership and a commitment to promote creativity and collaboration across units and teams.

Hand holding light bulb and business digital marketing innovation technology icons on network connection, blue background
Published:
29 March 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Innovation capacity
Artificial intelligence
Data analytics
Data management

The application of information and communication technologies (ICT) is enabling the implementation of comprehensive and effective social security systems throughout the world. This article considers data-driven innovations in Asia and the Pacific, building on good practices of member institutions of the International Social Security Association (ISSA) in the region.

A surface level image of a young African Xhosa male in his greenhouse vegetable garden, sits on his haunches while referencing information on his tablet
Published:
3 March 2022
Type:

Analysis

Region:
Africa
Topic:
Innovation capacity
Information and communication technology
Extension of coverage

Through strategic partnerships and modern information and communications (ICT) solutions, member institutions of the International Social Security Association (ISSA) are strengthening the scope, extent, and adequacy of social security coverage.

Network of business concept
Published:
5 March 2021
Type:

Analysis

Topic:
Human resource management
Innovation capacity

No one could have imagined nor anticipated the global disruptions that happened in 2020. For many social security institutions, the severe health risks and safety protocols of the pandemic required a seismic shift of operations to digital technologies. In one fell swoop, teleworking, online platforms and mobile apps replaced the face-to-face, paper-based transactions of social security. The blending of human insight with digital technologies is the ace in the sleeve of every chief executive officer (CEO). Through an astute blending of human-and-digital solutions, social security continues to deliver on its mandate by ably navigating the first and succeeding waves of the pandemic.

Woman working from home on laptop telecommuting with business partners
Published:
22 January 2021
Type:

Analysis

Topic:
Human resource management
Innovation capacity
Information and communication technology
Technological transition
COVID-19

At the onset of the COVID-19 crisis, the immediate response of governments has been massive in both scale and coverage, to cushion the health, social and economic impacts of the pandemic. A raft of emergency measures were urgently implemented including ad hoc income transfers and unemployment benefits, targeted subsidies, free COVID-19 tests, subsidized health care and other support programmes. In many countries, governments have relied on social security institutions to distribute these subsidies and benefits, including to the most vulnerable groups especially low-income earners, informal sector workers, women, migrants and the youth.