In the course of its incessant endeavors to offer outstanding services to its clients within its annual operational plan, PIFSS has directed its attention towards focusing on providing high-quality services to its clients and pensioners through applying the one Stop Shop approach through its Front Line Offices of the Service Delivery Department. This Department is staffed with competent and qualified female employees duly specialized and trained on the different social security fields. In this respect, PIFSS has raised the number of female service delivery employees to reach 120 in the Headquarters.

PIFSS has supported the provided services with modern technological systems that link the computers of the front desk offices with the automatic systems in addition to archiving the insured persons' paper files. This automation process enabled PIFSS to convert into the paperless office in a bid to reduce time, effort and money.

In this regard, PIFSS has divided Service Delivery Department into three color-based divisions (red, orange, and green) reflecting the importance of each, of which the red-colored service delivery hall is for people with special needs, the elderly and humanitarian cases. Moreover, the waiting rooms are equipped with all appliances and technologies that help diffuse insurance awareness.