Corporate Performance Evaluation System (CPES) – A tight rope between success and failure
The Corporate Performance Evaluation System applied by the Jordanian Social Security Corporation aims at establishing standardized measures of performance to benchmark overall performance and that of its organizational units in achieving its intended objectives.
Performance measures were developed over time with broad based participation and fine tuned throughout 2008-2009. Quarterly results were published for the corporation and for each unit through intranet and scoreboards (with Gold, Silver, and Copper Medals to top performing units). Results achieved so far indicate success in the practice in terms of increasing average productivity of employees and level of clients’ satisfaction as well as reducing time required to process claims.
The main lesson of this system is that competition among units allows for greater cooperation among employees of the same unit resulting in delivery of better services to JSSC's clients.
2 - Jordan-JSSC2.pdf 93,28 kB
Publication year: 2009
Implementation year: 2007
Темы: Administration and management, Governance of social security, Human resources management/staff capacity building
Organization: Social Security Corporation