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Uganda
Total population (m.):  33.4
GDP per capita (USD):  1251

Good practices presented by institutions from this country

 
Electronic service delivery channels
Electronic service delivery channels
Previously, the National Social Security Fund (NSSF) only provided services to its members when they visited its offices. Member statements showing their contribution balances were only issued in hard copy and follow up on claims necessitated visiting the NSSF offices, which was costly and inconvenient to both the members and the NSSF.
Administration and management, Compliance and contribution collection, ICT as a strategic management tool
Uganda | 2011
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Relationship management model for contributions collection
Relationship management model for contributions collection
The National Social Security Fund (NSSF) is the only mandated social security provider to employees in the private sector in Uganda. It had been characterized by low growth of membership, low levels of contributions and high operating costs. This was compounded by the NSSF’s tainted image arising from its previous poor service delivery and investment scandals that had played out in the public arena.
Administration and management, Compliance and contribution collection
Uganda | 2010
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Turn around time on benefits processing
Turn around time on benefits processing
The National Social Security Fund (NSSF) administers and pays qualified contributing members six types of benefits: Age, Invalidity, Survivors, Withdrawal, Exempted Employment and Emigration Grant.
Administration and management, Old age/survivors
Uganda | 2010
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Enterprise-wide risk management
Enterprise-wide risk management
Our risk management approach is enterprise-wide. We identify and implement controls to mitigate the collective risks that affect Fund value in an organised and coherent way.
Risk management and change management, Social security financing
Uganda | 2008
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Strategic Management Framework
Strategic Management Framework
The National Social Security Fund (NSS) strategic management framework provides a roadmap for management to clarify the vision and mission of the Fund through its 5 Year Corporate Strategic Plan, 2007-2012.
Administration and management, Governance of social security
Uganda | 2007
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