Until September 2008, the period for granting social welfare benefits between the MERCOSUR countries was very long, since the documents were sent by means of paper forms via conventional mail. For this reason, there was no automated control of the documentation sent or received, which prejudiced efficiency and compromised security, principally in regard of control and monitoring of the exchange of information, causing harm to those covered and generating high costs of managing the process.

To overcome this problem, an ICT system– International Agreement System in Social Security (SIACI) – was developed and implemented that enabled the exchange of information between all the member countries, by electronic means, with digital certification.

The system maintains the control of the protocol data related to the documents sent and received, to allow consultations and auditing of the transactions carried out whenever necessary, progressively reducing the utilization of paper documents as well as the periods for granting the benefits, improving the quality of the service supplied, without prejudice to the security and the confidentiality of the information, with the use of digital certification.

ISSA Good Practice Award Winner
Publication year: 2009
Implementation year: 2008
Темы: ICT as a strategic management tool
Organization: National Institute of Social Security
Страна: Brazil, Uruguay, Paraguay, Argentina