In the course of its incessant endeavors to offer outstanding services  to its clients within its annual operational plan, PIFSS has directed  its attention towards focusing on providing high-quality services to its  clients and pensioners through applying the one Stop Shop approach  through its Front Line Offices of the Service Delivery Department. This  Department is staffed with competent and qualified female employees duly  specialized and trained on the different social security fields. In  this respect, PIFSS has raised the number of female service delivery  employees to reach 120 in the Headquarters.

PIFSS has supported the provided services with modern technological  systems that link the computers of the front desk offices with the  automatic systems in addition to archiving the insured persons' paper  files. This automation process enabled PIFSS to convert into the  paperless office in a bid to reduce time, effort and money.

In this regard, PIFSS has divided Service Delivery Department into three  color-based divisions (red, orange, and green) reflecting the  importance of each, of which the red-colored service delivery hall is  for people with special needs, the elderly and humanitarian cases.  Moreover, the waiting rooms are equipped with all appliances and  technologies that help diffuse insurance awareness.

See also: Good practices >>