The General Organization for Social Insurance (GOSI) has a vision that  puts clients first. This vision introduces the letter "e" to GOSI to be  eGOSI. The letter "e" does not only stand for "electronic". GOSI sees  the word "electronic" as a bridge to what "e" really stands for:  efficiency and effectiveness that GOSI targets to better serve its  clients. CSS is one main initiative GOSI relies on to reach its vision.  With effective constituent self-services (CSS), GOSI satisfies its  clients and increases service quality despite the substantial growth in  transactions' volume due to businesses’ growth in Saudi Arabia.

With eGOSI strategy, GOSI provides virtual service center where clients  can complete transactions electronically with ease and speed. Having  clients as the focal point in this strategy, GOSI provides almost all  services electronically through various electronic channels and  proactively introduces new services. Serving various clients types:  employers, contributors, beneficiaries, hospitals, and governments with  different needs, was a CSS challenge. Beside clients’ benefits, GOSI has  recognized huge gains from E–Service in terms of efficient transactions  time, effective resources deployment, better customer service image,  large financial gains and more timely and accurate data.

See also: Good practices >>