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Technical Seminar on Information and Communication Technology in Social Security
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The Seminar will address matters related to citizen services and will focus on approaches to improve customer interaction as well as the corresponding information processing issues. The overall goal is to discuss experiences and trends in developing a citizen-centred social security strategy.
The Seminar is aimed particularly at chief executives, chief operations officers, chief information officers, and ICT and customer services experts from ISSA member organizations.
Practical information
The Technical Seminar is open to ISSA member organizations and invited participants only.
The working languages of the Seminar will be Arabic, English and French.
For further information and registration please consult the ISSA Extranet.
Region: Internacional
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Informes de Evento
Service delivery - A case of the Public Institution for Social Security
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GOSI Constituent self-services (CSS, E-Services) - A case of the General Organization for Social Insurance
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Towards a class informatics infrastructure with virtualization within the Social Security Institution - A case of the Social Security Institution
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DAMANCOM Web Portal - A case of the National Social Security Fund
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Multi-service interactive terminals with video call functionality - A case of the National Family Allowances
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Information and communication technology as a strategic management tool for enhancing the effectiveness of service delivery - The new Swedish Pensions Agency and the challenge of pension information
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Exploring public governance implications of Social Computing
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Electronic platform for documents exchange in Zaklad Ubezpieczen Spolecznych (ZUS) – for better customer service
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Citizen Services, Customer Interaction and e-Services in Perspective - Citizen Services in Social Security – Overview of Initiatives
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