Social security organizations around the world are responding to demands to improve their services and to compete effectively in the global marketplace by establishing initiatives that use innovative technologies. These new solutions can help to drive efficiencies, improve services to their constituents, optimize employees productivity, and provide better interactions with their stakeholders. Thus, social security organizations worldwide have been establishing initiatives that use modern technologies in order to better position themselves as a well organized entities with superior service.

In developing or adopting solutions to meet these challenges, these organizations look to harness the latest technologies while they establish or upgrade the Information and Communications Technology (ICT) infrastructure to modernize the way they operate. To optimize performance, flexibility, scalability, price and longevity, the selection of the technology platform was always a key. The right platform enabled them to think big and yet start small to deliver results quickly, and scale fast as momentum builds.

As a general observation, social security organizations are always trying to take advantage of the provision of services across multiple electronic channels. It was noticeable that the development of eServices is a mandatory strategic item within these organizations in order to ensure that these organizations are brought into, and is able to compete, in an ‘information society’. This philosophy seems to be a consistent underlying theme across these different international organizations.