Introduction of online public services
The Collective Scheme for Retirement Allowances (Régime collectif d'allocation de retraite (RCAR)) was the first retirement scheme in Morocco to create an interactive WEB site online.
The RCAR set up a link between its IT corporate system and its institutional site in 2003. This enabled its employer clientele to consult their financial records, its members to visualise their status and its pensioners to find out their payment status. Today, the RCAR sees the WEB as a particularly effective channel for communication and distribution. The RCAR has recently restructured its site completely, changing the graphics and functions in order to make it more user-friendly, richer and more robust. In addition to providing basic services consisting of a documents gallery, a questions forum, forms for downloading and a space devoted to information concerning the scheme, the RCAR has reinforced the interactive sector using 3rd generation online services.
2Morocco RCAR 2011-3.pdf 192.89 kB
Publication year: 2011
Implementation year: 2006
主题: Adequacy and quality of social security benefits and services, Administration and management, ICT as a strategic management tool
Organization: Collective Scheme for Retirement Allowances