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Social security governance guidelines assist institutions “to do right”
The Governance Toolkit is an interactive online support directed at the evolving needs of the governing bodies and senior management of social security administrations, and is available to ISSA member organizations. Designed to be used and enhanced as a living document, in this first phase six administrative areas have been tackled covering actuarial and investment rules, the prevention of fraud and corruption, maintaining service standards, investments in ICT and HRD policy.
The release of the Toolkit sends an important positive signal to all stakeholders and observers of public social security organizations.
Errol Stoové, CEO of the Dutch Social Insurance Bank, Sociale Verzekeringsbank , explained to WSSF delegates that good governance was about the exercise of authority and was characterized by five principles: accountability, transparency, predictability, participation and dynamism.
Building public trust
The timing of the Toolkit launch was seen as opportune, coming in the wake of regulatory and risk management concerns highlighted by the financial crisis. The expectation is that improved governance will lead to higher performance which, in turn, will instil higher levels of public trust. Such trust should then permit greater transparency and participation, elements that are essential for future rounds of innovative improvement in administration and governance.
In a world where regulatory failures are common, the Toolkit has an expressed aim of helping social security managers always “to do right”, Mr. Stoové concluded.
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