In response, in Bali, Indonesia on 17-18 June, the ISSA Liaison Office for South East Asia organized a Seminar on Best Practices in Collection of Contributions and Enforcement . Hosted by the Employees Social Security System of Indonesia (PT Jamsostek), Mr Hotbonar Sinaga, President Director, delivered the welcome address. The chief guest at the seminar was Honourable Parikesit Suprapto, Indonesia’s Deputy Minister for State-Owned Enterprises.

The Seminar afforded the ISSA’s member organizations in South East Asia an opportunity to share their experiences in contribution collection and compliance enforcement, with a view to identifying good practices in this field. A keynote speech given by the ISSA Liaison Officer for South East Asia, Mr Vijaya Kumar highlighted "Challenges facing social security institutions and collection of contributions", while Dr Rhenaldi Kasali of the University of Indonesia delivered a keynote on "Change management in a public organization". Throughout the Seminar, case studies and good practices in contribution collection and enforcement were presented, each followed by a question and answer session. Through on-going discussion and dialogue amongst the 53 participants, who represented nine member organizations in five countries in the region, several factors which impact contribution collection and enforcement were identified. Legal provisions are necessary to ensure effective progress in this field and fines and penalties should be imposed on defaulting employers. Communication and awareness campaigns targeting members assist with collection and enforcement, as do ICT enhancements. Customer satisfaction surveys allow providers to evaluate service delivery and make changes as necessary.