The Seminar was organized by the Liaison Office for South Asia and hosted by the National Pension & Provident Fund of Bhutan. The main objective of this seminar was to examine the challenges facing social security organizations in South Asia in identifying the best strategies to achieve improved client satisfaction through innovative administrative and operational efficiency.

Speakers included Professor Mukul Asher, Professor of Public Policy, National University of Singapore; Mr. Rajiv Datt, Financial Commissioner, Employees’ State Insurance Corporation (ESIC), India; Mr. C.S. Kedar, Director General, Employees’ State Insurance Corporation, India; Mr. A. Kulshreshtha, Additional Provident Fund Commissioner, Employees’ Provident Fund Organisation of India; Mr Arun Kumar, ISSA Liaison Officer for South Asia, Mr. Shanta Gautam and Mr. Birendra Paudel, Acting Managers, Employees Provident Fund, Nepal and Mr. Sonam Yeshey, Chief, National Pension & Provident Fund, Bhutan.

For further information and proceedings, please consult the ISSA Extranet.