The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
|
Customer Relationship Management
Customer Relationship Management "CRM" is an approach that has been adopted by the Public Pension Agency (PPA) mainly to raise the level of quality and professionalism in dealing with pensioners and beneficiaries.
Adequacy and quality of social security benefits and services, ICT as a strategic management tool
اقرأ المزيد
Saudi Arabia | 2012 |
|
InailOnLine
The protection of workers provided by National Employment Accident Insurance Institute (Istituto Nazionale per l'Assicurazione contro gli Infortuni sul Lavoro (INAIL)) ranges from actions of prevention in the workplace, to medical and economic benefits, to health care, rehabilitation and reintegration into social and working life. اقرأ المزيد |
|
INSS confronting violence against women
The National Social Security Institute (INSS) inclusion project to fight violence against women is translated in a series of initiatives focused in the fulfillment of a governmental public policy aimed at boosting woman’s self-confidence. اقرأ المزيد |
|
Integrated national information systems to handle different social care, social protection and individual social security initiatives implemented by states
The Integrated Social Information System (for inter-agency use) collects and integrates information on features and beneficiaries of social programmes developed by different social organisations (social security, national health systems, public education, housing, jobs and social development), to provide the country with an informative decision-making support system to analyse, design and implement social policies and programmes that are implemented by these organisations. اقرأ المزيد |
|
Online submission and follow up of pension applications
The Social Insurance Institute-Unified Insurance Fund for Employees (IKA-ETAM) introduced the measure of electronic submission and follow up of retirement applications supported by an additional information tool on the preconditions of a pension and on the calculation of the amount of the pension benefits. اقرأ المزيد |
Americas 2012 - Competition results
[
2-GPA-Americas2012.pdf 494.75 kB
]
Asia and the Pacific 2012 - Competition results
[
2-GPA-Asia-Pacific2012.pdf 496.63 kB
]
Africa 2011 - Competition results
[
2-GPA-Africa2011.pdf 533.34 kB
]
جوائز الجمعية الدولية للضمان الاجتماعي للممارسات الفُضلى 2008-2010
1.04 MB 7-GPA-2010.pdf