Transparency and Accountability
The Anguilla Social Security Board (ASSB) faces the challenge of demonstrating transparency and accountability in a society where persons are often not interested in reading printed reports and rumour and misinformation are easily spread.
The institution has adopted the Balanced Scorecard as a performance management system and among its strategies are "to practice good governance and to keep its customers well informed". With ACCOUNTABILITY as the first of its Core Values, and EXCELLENCE the last, the ASSB has implemented annual one-hour public accountability sessions when the Director reports on the previous year's performance as well as the current year's Business Plan and Budget. The ASSB utilizes mass media to communicate with the widest possible audience, engaging the public in discussion and inviting their feedback.
These low-cost activities utilize resources and outputs in an optimal manner informing and engaging both internal and external customers in the belief that better informed stakeholders have a better understanding of their roles and help the ASSB to achieve its targets.
The accountability sessions can be appropriately replicated as a good practice among other social security institutions.
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