Optimizing the customer service provided by the compensation fund for employees made redundant in the scope of company closures
The legal role of the compensation fund for employees made redundant in the event of company closures progressively implemented an integrated project of optimal services for its customers.
This project saw the following developments:
The project was initially developed to meet a need for information targeted at citizens finding themselves in a precarious situation further to the sudden loss of employment. Moreover, it resulted in a simplification of administrative work and an improvement in the quality of this work. The project created a win/win situation for the citizens and the institution. The customers’ satisfaction rate is 99 per cent.
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