This project has used best practice, allowing for the development of an application that has met the needs of the people it is built for. The Usability practices followed in the project have ensured FS-Net is easy and fast to use.

To the providers it has:

• assisted them to deliver the Family Start programme to their clients;
• reduced their compliance overheads (such as regular reporting);
• given confidence that their client data is secure and safe;
• freed up more time to deliver the Family Start programme allowing additional help for families with high needs.

To the Ministry it has:

• given access to accurate, targeted and timely reports;
• provided confidence that the programme is being delivered as required;
• reduced software support costs;
• cemented both Agile and Usability as key tools for future software developments;
• allowed for better insight to the deployment of the NZD 28.7 million available for the Family Start programme.

In addition, the development process has built and strengthened relationships between the Ministry and the providers.