Winners of the Good Practice Award for Europe: Representatives of the BGHW, Germany (left and centre) and of the CNAF, France (right)

The Good Practice Award for Europe was given to the National Family Allowances Fund in France for the creation of the “mon-enfant.fr” Website , which provides comprehensive information on childcare solutions throughout the country for families and professionals. The Award was also given to the Institution for Statutory Accident Insurance and Prevention for Trade and Merchandise Distribution , Germany (BGHW - a member of the German Social Accident Insurance), for its Information and Knowledge Platform , that provides its staff with the current and networked information required to ensure efficient customer service.

The international Jury also awarded 19 certificates of merit, eight of which received a special mention, in the fourth and final stage of the global Good Practice Awards competition.

Photos: Good Practice Award for Europe

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Speaking at the Good Practice Awards ceremony held during the Regional Social Security Forum for Europe, the ISSA Secretary General Hans-Horst Konkolewsky congratulated the winning entries.

“The innovative and ambitious winning entries from France and Germany, and the diverse submissions from across the region, confirm the remarkable ability of social security institutions to improve performance and services in a context of new demands,” he said.

“The ISSA is delighted to recognize these achievements, which we hope will serve as inspiration for social security administrators throughout Europe.”

The Jury gave eight certificates of merit with special mention to the following entries:

• Republic of Azerbaijan : State Social Protection Fund, for Efficient governance through application of ICT .
• Belgium : National Employment Office, for Optimizing the customer service provided by the compensation fund for employees made redundant in the scope of company closures .
• Belgium : National Employment Office, for Service vouchers scheme .
• Ireland : Department of Social and Family Affairs, for Development of a customer profiling model to assist in case management and activation .
• Lithuania : State Social Insurance Fund Board of the Republic of Lithuania under the Ministry of Social Security and Labour, for Public e-services initiative for insurers: The EDAS system of the State Social Insurance Fund Board of the Republic of Lithuania .
• Russian Federation : Pension Fund of the Russian Federation, for Public service based on social insurance cards .
• Turkey : Social Security Institution (General Directorate of Non-Contributory Payments), for Practices to decrease and simplify bureaucracy .
• Turkey : Social Security Institution, for Towards a class informatics infrastructure with virtualization within the Social Security Institution .

Certificates of merit were also presented to institutions from Albania, Belgium, Germany, Italy, Republic of Moldova, Norway, Poland, Portugal and Turkey.

Further Information

Database of social security good practices >>