Managing the flood of information and knowledge in the way described makes the BGHW more effective and more efficient. And because it has valid information at its disposal, the BGHW can minimise production risks. The BGHW has made it possible for staff to access the knowledge they need to provide the services in the right quantity and quality, in a structured manner, and fast – within seconds.

In addition, the system described has made information and knowledge management a firmly established part of the work creation process, tying our workforce tightly into the knowledge circuit.

The most significant conclusion is that the Platform is accepted and perceived as valuable by those who use it. This is clear from the positive feedback and the many suggestions for its further development which are received from the workforce.

The model also shows that, with very little financial outlay, the experience and expertise of staff members can be harnessed to the considerable benefit of any organisation.

ISSA Good Practice Award Winner
Publication year: 2010
Implementation year: 2009
Topics: Governance of social security
Organization: Institution for statutory accident insurance and prevention for Trade and Merchandise Distribution (BGHW)
Country: Germany