The main objectives of the NBP were to ensure that the Trust can issue to contributors statements of account that are complete and accurate and that reflect both the earnings record and the actual contributions paid.

Supportive pillars

The NBP is anchored on:

• restructuring of the Branch Accounts Unit;
• a gate-keeping role for the Membership Accounts Officer;
• establishing standards for capturing and transferring data through systems–monitored deadlines; and
• re-designing Branch Offices to facilitate the new workflow.

Positive impact

• staff, employers and workers now appreciate the importance of accurate documentation for contributions;
• for the first time the Trust is placing a premium on accurate documentation for contributions;
• challenges relating to social security numbers are addressed through the validation check;
• quality of data on contributions has improved significantly.

The gate-keeping concept has proved to be an effective quality control measure for contribution reports management.