RSS / e-News
Electronic service delivery channelsPreviously, the National Social Security Fund (NSSF) only provided services to its members when they visited its offices. Member statements showing their contribution balances were only issued in hard copy and follow up on claims necessitated visiting the NSSF offices, which was costly and inconvenient to both the members and the NSSF.
To make it more convenient for members to access NSSF’s services and to reduce the costs of its operations, the NSSF introduced electronic service delivery channels to enable members to view their contribution balances and follow up their claim processing on mobile phones, through the internet and via the toll free line managed through the call centre. Since the introduction of these electronic channels, 46 per cent of statements are now issued electronically. Feedback from members indicates that services through the electronic channels are quicker, cheaper, customer friendly, convenient and have improved service delivery, positioning NSSF as being customer focused organization. Full text: 2Uganda NSSF 2011-1.pdf 189.19 kB
Publication year:
2011
Implementation year: 2011 Topics: Administration and management, Compliance and contribution collection, ICT as a strategic management tool Organization: National Social Security Fund Country: Uganda |
ISSA Good Practice Awards
Americas 2012 - Competition results
[
2-GPA-Americas2012.pdf 494.75 kB
]
Asia and the Pacific 2012 - Competition results
[
2-GPA-Asia-Pacific2012.pdf 496.63 kB
]
Africa 2011 - Competition results
[
2-GPA-Africa2011.pdf 533.34 kB
]
The ISSA Good Practices in Social Security Awards 2008-2010
[
2-GPA-2010.pdf 525.94 kB
]
Related News
The ISSA Good Practice Award for Europe
China’s health insurance scheme wins ISSA Good Practice Award
The ISSA Good Practice Award for the Americas
The ISSA Good Practice Award for Asia and the Pacific
Tanzanian health insurance scheme wins ISSA Good Practice Award for Africa
ISSA,
05.12.2011 |
Press release