Therefore, the National Employment Office turned towards the EFQM (European Foundation for Quality Management) approach, which included external assessment and, where applicable, awarded recognised accreditation in Europe.

The approach is comprised of various stages:

• self-assessment (scores) ;
• compiling an application including, inter alia, the arguments relating to the scores achieved ;
• workshop and on-site visits with external assessors ;
• examining the assessment report drawn up by the assessors and determining the improvement measures to implement.

The National Employment Office was awarded the “Recognized for Excellence – five stars” accreditation.

This external recognition improves the institution’s image, expands its strategy and motivates staff.