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Good Practices in Social Security Database
The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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Search Results (284)
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Administrative and operational efficiency
A system for making all long-term benefit payments (permanent disablement benefit and dependant’s benefit) through the Electronic Clearing System (ECS) has been introduced and payments are directly credited to the bank accounts of beneficiaries. Read more |
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Balanced Scorecard
The National Insurance Board’s Balanced Scorecard introduced in 2010 provides management, the Board of Directors, and the Government of the Bahamas, with a summarized one-page view of performance across functional areas in financial and non-financial areas. Read more |
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Cardiovascular surgery programme for congenital heart disease
Until the year 2010, the Social Security fund’s (CSS) Omar Torrijos Paediatric Hospital (HEPOT) was responsible for cardiovascular operations for congenital heart disease in children’s hospitals and a major percentage was carried out abroad, particularly in Colombia and the United States of America. Read more |
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Commuting Accident Prevention Plan
The Social Security Organization’s (SOCSO) Commuting Accidents (CA) Prevention Plan was introduced with the purpose of preventing commuting accidents or minimizing injuries if accidents happen. Read more |
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Customer satisfaction survey
With the implementation of the "Strategy for Social Insurance Institution (Zaklad Ubezpieczen Spolecznych (ZUS)) restructuring in 2010-2012", aimed at increasing customer satisfaction through the design of processes and organization of resources while maintaining the transparency and effectiveness of public fund management, it was necessary to find an effective method to seek customer feedback on the quality of the Social Insurance Institution (ZUS) service, with particular emphasis on monitoring the effectiveness of solutions adopted in the Strategy. Read more |
ISSA Good Practice Awards
Americas 2012 - Competition results
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2-GPA-Americas2012.pdf 494.75 kB
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Asia and the Pacific 2012 - Competition results
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2-GPA-Asia-Pacific2012.pdf 496.63 kB
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Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
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The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
]
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Tanzanian health insurance scheme wins ISSA Good Practice Award for Africa
ISSA,
05.12.2011 |
Press release